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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Corey Thomas and Matt House. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Thomas and Matt House or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
"His half-eaten corpse" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. We’re back! (Again!) And we can now be found on iTunes! This week: Apple Retail, Best Buy, Radio Shack, GameStop, Samsung, the latest Transformers 4 trailer, Avengers 2 casting news, Captain America 2 fan screenings, the Guardians of the Galaxy trailer, and Community’s tribute to ’70s sci-fi! Whew! Enjoy! Subscribe! Tell your friends! Check us out on the web for news, links, and extended show notes:
Content provided by Corey Thomas and Matt House. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Thomas and Matt House or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
"His half-eaten corpse" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. We’re back! (Again!) And we can now be found on iTunes! This week: Apple Retail, Best Buy, Radio Shack, GameStop, Samsung, the latest Transformers 4 trailer, Avengers 2 casting news, Captain America 2 fan screenings, the Guardians of the Galaxy trailer, and Community’s tribute to ’70s sci-fi! Whew! Enjoy! Subscribe! Tell your friends! Check us out on the web for news, links, and extended show notes:
"His half-eaten corpse" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. We’re back! (Again!) And we can now be found on iTunes! This week: Apple Retail, Best Buy, Radio Shack, GameStop, Samsung, the latest Transformers 4 trailer, Avengers 2 casting news, Captain America 2 fan screenings, the Guardians of the Galaxy trailer, and Community’s tribute to ’70s sci-fi! Whew! Enjoy! Subscribe! Tell your friends! Check us out on the web for news, links, and extended show notes:…
"Maybe he juggles muskrats" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. Yes, we've been gone for a while, and yes, we're just now posting an episode that we recorded two months ago, but the important thing is that we're back! This episode finds us discussing a video game world record, a hot new Mac console emulator, the new Mac Pro, and Marvel movie news. Finally, we bring it home with an extended discussion of The Hobbit 2: The Legend of Curly's Gold. Enjoy! Subscribe! Tell your friends! Check us out on the web for news, links, and extended show notes:…
"Chewbacca's a Fan" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. It's our first episode after the big GOJIRA extravaganza at the Carolina Theatre! Welcome to listeners both new and no-so-old. This week brings a discussion of the aforementioned GOJIRA as well as FORBIDDEN PLANET, the latest films in the RetroClassics Film Series. Then we have a look at the AMAZING SPIDER-MAN 2 trailer, which flows into a conversation about the X-Men and Fantastic Four movie franchises. Of course, no such conversation is complete without a digression into Marvel Comics in general. Finally, we wrap up with some bits about the Indiana Jones franchise and return to last week's mention of Samsung's Galaxy Gear smart watch. Now go forth and put us in your earholes! Check us out on the web for news, links, and extended show notes:…
"Post-Thanksgiving Lethargy" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. We nearly fell victim to a two-pronged attack of post-holiday ennui and technical difficulties, but we have emerged victorious! There are some hiccups in audio quality for which we apologize, but surely you'll still find this episode to be eminently listenable. Some of you may (have) arrive(d) here after seeing our web address before the GOJIRA screening at The Carolina Theatre on December 6. If so, welcome! We hope you'll stick around. We're playing some catch-up in this episode, covering recent news items about Nintendo, MAN OF STEEL, the Samsung Galaxy Gear, the Disney/Marvel/Netflix deal, and the release date for Star Wars: Episode VII. Enjoy! Check us out on the web for news, links, and extended show notes:…
"A Stain That Will Not Erase" CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. Our first episode with a title! The phrase just lent itself so well... SPOILER ALERT Starting at about 30:10 and continuing through to the end, we talk about THOR: THE DARK WORLD in great detail, leading into some discussion about the "Infinity Gauntlet" comic series from Marvel. If you haven't seen the movie or read those comics, we drop some major spoilers for both. Consider yourself warned. END SPOILER ALERT So yes, we talk about THOR: THE DARK WORLD for most of this week's show, but before that we have our wrapup of NC Comicon and the ComiQuest Film Festival, as well as a little more talk about the X-MEN: DAYS OF FUTURE PAST trailer. BIG NEWS! In case you missed the announcement in the last episode, we'll be sponsoring an upcoming film in the RetroClassics Film Series at the Carolina Theatre in Durham, NC. Join us on Dec. 6, 2013 at 7pm for GOJIRA! That's right, the original 1954 Japanese classic the world would come to know as GODZILLA! Immediately following GOJIRA will be 1956's FORBIDDEN PLANET. A finer double feature can scarcely be found! Check us out on the web for news, links, and extended show notes:…
CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. At long last (and in the nick of time) comes our much-promised preview of NC Comicon and the inaugural ComiQuest Film Festival! I think it's fair to say this is the most fun we've yet had recording, and we hope you'll agree. BIG NEWS! Also in this episode, we're pleased to announce that we'll be sponsoring an upcoming film in the RetroClassics Film Series at the Carolina Theatre in Durham, NC. Please join us on Dec. 6, 2013 at 7pm for GOJIRA! That's right, the original 1954 Japanese classic the world would come to know as GODZILLA! Immediately following GOJIRA will be 1956's FORBIDDEN PLANET. A finer double feature can scarcely be found! Check us out on the web for news, links, and extended show notes:…
CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. We're back for more with Episode Three! A narrower focus this time around, as we talk about the new Apple products spinning out of last Tuesday's big event, and then geek out big time about the new trailer for CAPTAIN AMERICA: THE WINTER SOLDIER. We're also introducing a new feature this week, with Matt's special message to a special person. Check us out on the web for news, links, and extended show notes:…
CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. Welcome to our second episode, wherein Corey Is A Louder Human Than Matt. This week we preview the 10/22 Apple event, talk a little about the new MEN IN SUITS documentary, segue into a conversation about physical versus digital distribution, and finally wrap up with some Nintendo news. As always, subscribe if you'd like to see more, and feel free to comment or drop us a line! Check us out on the web for news, links, and extended show notes:…
CONTENT ADVISORY: NSFW language, unless you work in a cool place where they don't mind a lot of swearing and southern accents. Welcome to our inaugural episode! We hope you'll enjoy this week's humorous and profanity-laced commentary about Doctor Who, Apple rumors, Agents of SHIELD, science fiction, Godzilla, Pacific Rim, and Samsung. Subscribe if you'd like to see more, and feel free to comment or drop us a line! Check us out on the web for news, links, and extended show notes:…
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