How To Personalize The Onboarding Experience For Different Customer Segments

CSM Practice - The Customer Success Podcast

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Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success.
In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding strategy, leading to significant improvements in customer engagement and retention.

Click here to watch the interview on YouTube!

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How a structured onboarding process led to a 45% increase in product adoption
- The impact of segmentation and personalization on a 30% rise in customer retention
- Strategies that helped achieve a 4.8/5 CSAT score and reduced churn

𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Raman Bindra, a results-oriented customer success leader with over 14 years of experience, currently serves as the Director of Customer Success at Recruiterflow, where he specializes in building and scaling processes to foster long-term client relationships. A strong advocate for data-driven decision-making, he is dedicated to enhancing the customer experience and setting high standards for exceptional customer satisfaction.
🔗 You may connect with Raman via LinkedIn
#CustomerSuccess #ProductAdoption #SaaSGrowth #CustomerRetention

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