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Key Takeaways from Verint Engage 24
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Unlock the future of customer experience with AI as we sit down with Dave Singer, Global Vice President of Go-To-Market Strategy at Verint. Learn how AI is evolving from theoretical concepts to producing tangible business outcomes, without the need for overhauling existing systems. Dave offers a unique perspective on deploying AI to generate immediate value and shares remarkable success stories, including significant cost savings and efficiency gains.
Journey with us through the cutting edge of customer service automation as we explore new communication channels like TikTok and the rising sophistication of customer inquiries. Through the lens of real-world examples like Volaris Airlines, discover how companies are leveraging vast data repositories to enhance both customer-facing and agent-assisting technologies. From basic bots to advanced AI solutions, Jason Valdina emphasizes the critical role of analytics in ensuring effective AI deployment and improved customer service.
Finally, we explore the revolutionary potential of AI in workforce management with Verint's latest innovations, such as the TimeFlex bot. Addressing the pressing issue of post-COVID agent burnout, we reveal how AI tools are optimizing complex scheduling tasks and improving work-life balance. Plus, hear about Verint's risk-free Genie Bot program that promises transformative business outcomes within 30 days. Don't miss our discussion on the strategic partnership between Verint and Five9, showcasing how their collaboration is setting new standards in the market. Join us for an insightful conversation that promises to reshape your understanding of AI's role in customer experience.
Chapters
1. Key Takeaways from Verint Engage 24 (00:00:00)
2. AI and Customer Experience Innovations (00:00:01)
3. AI Applications for Customer Service (00:09:16)
4. AI Integration for Improved Customer Experience (00:16:14)
5. Accelerating AI Outcomes With GenieBot (00:28:58)
6. Leveraging AI for Business Outcomes (00:40:44)
7. Navigating AI Integration in Customer Experience (00:49:48)
8. Strategic Partnership for Cloud Innovation (01:02:23)
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