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CX Conversation with Ian Golding: what it takes to really deliver exceptional customer experience?
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In this special Christmas 2018 episode, we have one of the most amazing CX professionals as our guest on CX Conversations!
I had the honour to talk to Ian Golding, one of the Founding Directors of CXPA and an Authorised Resource and Training Provider for CCXP. We talked about the sudden obsession with CX that we are seeing amongst companies around the world and what it really takes to build a customer centric culture. Lookout for the part where Ian breaks down how to build a CX strategy for your organisation.
This episode is packed with great advice from one of the most successful and influential CX Consultant around the world.
Visit www.customerguru.in to learn more about Customer Guru | Looking for an NPS solution to help you keep track of your CX metrics check out omoto.io
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