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"Digital transformation in healthcare and its impact on patient experience" with Sachin Rao
Manage episode 311489070 series 3130628
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Delighted to be talking with Sachin Rao, Head Digital Transformations, KIMS Healthcare Group - a leading chain of hospitals and medical centres across India and GCC region.
In this conversation, Sachin and I unfold the various aspects of digital transformation initiatives in healthcare. Sachin lays out the requirements from both ends of the spectrum - the patient's and the doctor's - in healthcare. This is a must listen for anyone working in healthcare.
We discuss the following:
- The various kinds of digital transformation initiatives being taken up in Hospitals.
- How to identify and prioritise what needs to be done to improve patient experience?
- How to use patient feedback as a guide to improve patient experience?
- The biggest challenges in digital transformation initiatives in healthcare today.
Connect with Sachin on LinkedIn
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