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Developing a Strategy for AI Transformation at Zendesk
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Manage episode 418580391 series 3279398
Content provided by Domino Data Lab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Lab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How do you craft and implement a strategy to transform an organization with AI? Not just to build a growing portfolio of successful AI projects, but to fundamentally re-engineer the organization’s core processes, to radically increase productivity, to overhaul the company’s tech stack, and to prepare it for a future of AI-driven competition.
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
…
continue reading
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
- The AI transformation leader: mandate and skillset
- Strategy: the misunderstood and frequently forgotten key to AI impact
- GenAI: the transformation leader’s new best tool for rapid impact
- Process transformation: the goal of AI transformation
96 episodes
MP3•Episode home
Manage episode 418580391 series 3279398
Content provided by Domino Data Lab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Lab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How do you craft and implement a strategy to transform an organization with AI? Not just to build a growing portfolio of successful AI projects, but to fundamentally re-engineer the organization’s core processes, to radically increase productivity, to overhaul the company’s tech stack, and to prepare it for a future of AI-driven competition.
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
…
continue reading
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
- The AI transformation leader: mandate and skillset
- Strategy: the misunderstood and frequently forgotten key to AI impact
- GenAI: the transformation leader’s new best tool for rapid impact
- Process transformation: the goal of AI transformation
96 episodes
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