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S1E5: The Costs Of Automotive BDC
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Strolid CEO and Founder Vin Micciche dissects the financial and operational realities of building and maintaining a Business Development Center (BDC). Vin breaks down costs like physical space, technology integration, personnel management, and the hidden expenses of inconsistent processes. He contrasts in-house BDC challenges, such as staffing shortages and turnover, with outsourced solutions, emphasizing how Strolid’s centralized model reduces costs by 30-40% while improving lead response times and accountability. A standout insight: “The true cost of a BDC isn’t just dollars; it’s the missed revenue from failing to systematize customer interactions.” Learn more about how Strolid helps dealerships Never Miss opportunities at https://www.strolid.com.
Chapters
00:00 - Introduction to BDC Costs
01:23 - Core BDC Principles
03:36 - Space & Technology Requirements
05:00 - Personnel Management Challenges
07:07 - Process Inconsistency Costs
16:07 - Case Study: API Integration Failures
31:15 - Training & Retention Standards
42:00 - Customer Retention ROI Case
51:20 - Inventory Volatility Strategies
58:30 - Future of BDC Economics
66:45 - Conclusion & Cost Takeaways
20 episodes
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