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Customer Journey Maps and Service Blueprints - Don't just create them, use them, maintain them, love them!
Manage episode 313205525 series 3262096
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Join Intevity’s Director of Strategy & Experience Katie Velazco, Vice President Steve Adams, and Managing Partner George Jagodzinksi in their discussion around strategies to develop and leverage Customer Journey Maps and Service blueprints to create better team alignment, relevance, and velocity towards executing against company goals and initiatives to deliver the right experience for your customers of today and prepare for your customers of the future.
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