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Mollie Kallen: Communication is Key
Manage episode 493864021 series 2920537
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In this episode, we sit down with industry powerhouse Mollie Kallen to explore the often misunderstood role of case managers* in workers’ compensation. With over 30 years of experience leading one of the largest case management companies in the country, Mollie brings unmatched insight into how effective communication, not just clinical expertise, drives better outcomes for injured employees, employers, and claims professionals alike.
We talk about what makes a great case manager, how communication breakdowns can derail even the best-intentioned care plans, and why advocacy and collaboration are more important than ever. Mollie also shares how her personal health journey reshaped her professional mission and led her to a new chapter of coaching cancer patients and their families with the same compassion and clarity that marked her work in workers' comp.
Whether you're a case manager, claims adjuster, or anyone working in the comp system, this conversation will leave you with a deeper appreciation for the human connection at the heart of recovery.
🎧 Tune in and discover why communication truly is key.
*NOTE: Rafael said "nurse case managers" when he started with his questions. While often, case managers are nurses and have a nursing background, they aren't always nurses, as is the case with Mollie. The reason many nurses become case managers is they have solid clinical backgrounds. So, just know, a case manager isn't always a nurse and people often use these terms interchangeably. Yes, we know! It is confusing.
Resources mentioned in this episode:
ReEmployability: https://www.reemployability.com/
Cancer Coach Connection: https://www.cancercoachconnection.com/
¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp
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