It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Netflix Sports Club Podcast
1 America’s Sweethearts: Dallas Cowboys Cheerleaders Season 2 - Tryouts, Tears, & Texas 32:48
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LikedAmerica’s Sweethearts: Dallas Cowboys Cheerleaders is back for its second season! Kay Adams welcomes the women who assemble the squad, Kelli Finglass and Judy Trammell, to the Netflix Sports Club Podcast. They discuss the emotional rollercoaster of putting together the Dallas Cowboys Cheerleaders. Judy and Kelli open up about what it means to embrace flaws in the pursuit of perfection, how they identify that winning combo of stamina and wow factor, and what it’s like to see Thunderstruck go viral. Plus, the duo shares their hopes for the future of DCC beyond the field. Netflix Sports Club Podcast Correspondent Dani Klupenger also stops by to discuss the NBA Finals, basketball’s biggest moments with Michael Jordan and LeBron, and Kevin Durant’s international dominance. Dani and Kay detail the rise of Coco Gauff’s greatness and the most exciting storylines heading into Wimbledon. We want to hear from you! Leave us a voice message at www.speakpipe.com/NetflixSportsClub Find more from the Netflix Sports Club Podcast @NetflixSports on YouTube, TikTok, Instagram, Facebook, and X. You can catch Kay Adams @heykayadams and Dani Klupenger @daniklup on IG and X. Be sure to follow Kelli Finglass and Judy Trammel @kellifinglass and @dcc_judy on IG. Hosted by Kay Adams, the Netflix Sports Club Podcast is an all-access deep dive into the Netflix Sports universe! Each episode, Adams will speak with athletes, coaches, and a rotating cycle of familiar sports correspondents to talk about a recently released Netflix Sports series. The podcast will feature hot takes, deep analysis, games, and intimate conversations. Be sure to watch, listen, and subscribe to the Netflix Sports Club Podcast on YouTube, Spotify, Tudum, or wherever you get your podcasts. New episodes on Fridays every other week.…
031: Generative AI in the Contact Center - Build or Buy?
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Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
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Watch this and other episodes of the Deep Learning pod on YouTube
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ShareManage episode 416084355 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
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Deep Learning with PolyAI
1 076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune article. 22:38
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Play Later Play Later Lists Like LikedSend us a text Fortune article: http://fortune.com/2025/06/27/ai-rollup-investment-strategy/ Nikola reflects on his recent Fortune commentary (above) into the transformative potential of AI rollup strategies in Business Process Outsourcing (BPO). He and Damien discuss the concept of AI rollups (where private equity firms consolidate service companies to create more efficient, tech-enabled businesses), as well as the unique challenges and opportunities associated with integrating AI into existing BPOs, the role of Global Systems Integrators (GSIs), and the evolving landscape of customer service automation. Hear why the world won't be rewritten by AI overnight but will transform progressively" in this week's Deep Learning! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 075: Human agent & AI cohesion in the contact center. What will it take? 23:11
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Play Later Play Later Lists Like LikedSend us a text Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join us, or be assimilated! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 074: AI and the State of Financial Services 20:11
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Play Later Play Later Lists Like LikedSend us a text VP of Product Marketing Brian Thompson joins Nikola to discuss the current state and future prospects of AI in financial services, including banking and insurance. The chat covers the importance of human oversight in AI deployments, the evolving landscape in banking and FinTech, optimization of back-office processes, and how financial institutions are leveraging generative AI. Brian shares insights on the differences between large legacy banks and smaller community banks, and the challenges and opportunities AI presents in bridging these gaps, while tackling customer expectations, regulatory concerns, and the significance of a strategic approach to AI implementation. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 073: What are everyday people using LLMs for, really? 21:52
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola are back to discuss the transformative impact of generative AI in our everyday lives. The conversation covers everything from the rise of LLMs in personal development and therapy to DIY projects and coding. Discover how generative AI is reshaping industries, solving everyday problems, and why it's gaining traction in fields like legal services and medical advice. as well as future applications of AI. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 072: Introducing Owl: PolyAI's in-house speech recognition model 21:46
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Play Later Play Later Lists Like LikedSend us a text Guest host Meghan Berton and VP of Engineering Razvan Kusztos cover the release of PolyAI's Owl ASR model, while dishing goss on the intricacies of developing high-performing speech recognition models. They discuss the significance of in-house SLU tech, the challenges of ensuring accuracy across different accents and environments, and the benefits of using synthetic data. The conversation also covers the cultural nuances in text to speech models and how Poly AI leverages partnerships with companies like NVIDIA for enhanced model performance. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 071: Differentiation in a generative AI era 20:14
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola discuss the brave initiatives taken by executives in the field of generative AI, their successes, and challenges. Nikola Mrkšić, CEO and co-founder of PolyAI, shares insights on differentiation in the generative AI space, the viability of build vs. buy decisions, and the importance of proof of concept in AI projects. The episode sheds light on the technological advancements and strategic decisions that help organizations capitalize on generative AI, with illustrative case studies and industry comparisons. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 070: The journey from digital-first to AI-first, and how to do it right 24:03
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola discuss the implications of AI-first approaches in industries, with a focus on how companies like Duolingo and Klarna are navigating the AI transformation. We explore the concept of an intelligent enterprise operating system and debate whether traditional companies can adapt quickly enough. Additionally, we examine the potential impacts on human employment and strategies for businesses to keep their employees motivated amidst these changes. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 069: Announcing Agent Studio, the world's only voice-first conversational AI platform 19:53
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Play Later Play Later Lists Like LikedSend us a text In this buzzy episode, Damien hosts PolyAI's Senior Vice President of Product, Devidas Desai, to announce the launch of Agent Studio, the world's only voice-first omnichannel CX platform for AI agents. Devidas provides an in-depth look into what Agent Studio is and discusses how the platform has been rigorously tested with live enterprise deployments and includes proprietary technologies like advanced automatic speech recognition and specialized language models. Hear about flagship tech like 'Talk Tracks,' and more of its future enhancements. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 068: DOGE bites federal phone lines. Are Elon & Co. shutting down toll-free? 16:46
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola are back to discuss the impact of removing toll-free numbers for government services, focusing on the DOGE/Social Security Administration's briefly considered decision. They explore the potential operational and cost-saving implications of voice AI in government services, the challenges of optimizing such large systems, and the long-term strategies for digital transformation. The discussion also touches on the changing preferences of Generation Z towards voice communication and the importance of careful, well-planned implementation of automation in government operations. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 067: Sonnet 3.7 + Orion, AWS goes agentic & the US Patent Office sets rules 20:30
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Play Later Play Later Lists Like LikedSend us a text Nikola and Damien chew the fat about developments from AI giants Anthropic and OpenAI, comparing their new models: Claude 3.7 and GPT-4.5 Orion, and where they place in the consumer and enterprise markets. We also touch on OAI's specialized agents for hire, Amazon's new agentic AI division and the recent stance of the US Patent Office on AI-generated content. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 066: The anatomy of telephony, part 3 - Predictions 17:14
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Play Later Play Later Lists Like LikedSend us a text In the closing episode of Deep Learning's deep dive on telephony, Nikola and Oisin discuss innovative ideas in telephony, especially the concept of using a universal AI ringtone to replace lengthy warnings and terms during calls. They debate the efficacy of this idea and its potential global impact on user experience. They also touch on the challenges of integrating AI within legacy telephony systems and explore different modern communication protocols like Gibberlink. The conversation also highlights the inefficiencies of current hold systems and the untapped potential of AI in streamlining B2B interactions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 065: The anatomy of telephony, part 2 - Evolution 22:06
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Play Later Play Later Lists Like LikedSend us a text The second episode of a three-part miniseries sees Deep Learning with PolyAI continue exploring the intricate world of telephony and VoIP! Nikola welcomes back Oisin Glenn, VP of Solutions Consulting, to chat about the historical development, current technologies, and the complexities of modern telephony. They discuss everything from PBX systems, VoIP protocols, and the rise of WebRTC to the unique challenges of international deployments, codec differences, and the open-source revolution in telephony. Learn how traditional telephony infrastructure is being replaced by scalable, IP-based systems and what the future holds for the industry. Whether you're an industry veteran or a curious newbie, this episode offers valuable insights into the telephony landscape. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 064: The anatomy of telephony, part 1 - Origins 23:06
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Play Later Play Later Lists Like LikedSend us a text Nikola welcomes Oisin Glynn, VP of Solution Consulting, to discuss the fascinating history and evolution of modern telephony. Going back to the inception of telephone systems, from their early manual connections to the adoption of the PSTN and the advent of private branch exchanges (PBX), the conversation touches on the impact of the internet and mobile telephony on traditional phone systems, the rise of VoIP, and how companies like Cisco and Avaya played pivotal roles in transforming business communications. Whether you're curious about the historical milestones or the technical nuances of modern telecommunication, this episode is a perfect start to a series on the wizardry in present day telephonics. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 063: Surprising findings from PolyAI's recent CS trends report 25:02
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Play Later Play Later Lists Like LikedSend us a text ** Check out the report that inspired the episode ** Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT). 18:47
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Play Later Play Later Lists Like LikedSend us a text Bonus breaking news episode of the Deep Learning with PolyAI podcast! Hosts Damien and Nikola chat about the recent release of DeepSeek's open-source R1 model, which has sparked widespread reaction across the tech world. The R1 model, created with limited resources, has matched or exceeded benchmarks of leading models from OpenAI and Meta, prompting discussions on its potential impact on AI development and market dynamics. The episode explores DeepSeek's engineering feats, the subsequent market responses, and its implications for the future of open-source AI movements and global competition. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text Kylie takes the helm for this episode of Deep Learning with Poly AI, where she and PolyAI CEO Nikola Mrkšić chat(no GPT) about OpenAI's latest innovation: the Operator agent. From the concept of AI performing tasks such as ordering groceries, booking travel, and making restaurant reservations, to live demos of agentic requests, Kylie and Nikola butt heads on overall impact and explore the broader implications of AI in increasing productivity, interface interaction, and transforming enterprise applications. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 060: A deep dive into the UK's AI Opportunities Action Plan 22:30
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola (CEO & Co-Founder of PolyAI) talk about the recently announced AI Opportunities Action Plan. The conversation highlights the UK’s historical contributions to AI, the challenges it faces due to American tech dominance, and the strategic moves to build a competitive AI ecosystem. They touch on the importance of infrastructure, talent attraction, public sector engagement, and ethical considerations in AI development. Tune in to hear detailed insights on how this plan could impact the startup scene, established industries, and the broader economic landscape. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 059: AI in 2024: A really big year in review. 24:40
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Play Later Play Later Lists Like LikedSend us a text In this episode of 'Deep Learning with PolyAI,' Damien and Nikola reflect on the significant trends in AI throughout 2024, including the rise of generative AI, the stabilization of models, and increased enterprise adoption. They also discuss the importance of customer experience and data management in AI applications. As they look forward to 2025, they predict further advancements in hyper-personalization, enterprise scaling, and regulatory clarity. Join us for an insightful discussion on the evolving landscape of AI. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 058: The rise of CAIOs and AI competency centers 25:43
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Play Later Play Later Lists Like LikedSend us a text Orgs establishing AI competency centers or hiring Chief AI Officers are heavy in 2025 predictions. Sit beside the fire with Damien and Nikola Mrkšić, CEO and co-founder of PolyAI, in this enlightening episode of Deep Learning with PolyAI, as we tap into the emergence of Chief AI Officers (CAIOs) in organizations, their responsibilities, and the impact of AI on business operations. Explore the parallels between AI-heavy roles and traditional executive positions, the importance of having the right vision in addition to technical knowledge, and the potential future of AI leadership within enterprise settings. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text Time to decode the buzzterm du jour - in this episode of Deep Learning, Damien and Nikola discuss the emerging (or is it?) concept of agentic AI, and how AI systems that act autonomously and perform complex tasks could transform individual and corporate life. From planning vacations to automating business processes, we talk about the efficiency gains and potential risks associated with Agentic AI. We also touch on its implications for the future of AI technology and industry adoption. Don't miss insights into how this evolution could shape an AI-first world. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 056: The customer service conundrum, as indicated by a bunch of survey data. 23:06
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Play Later Play Later Lists Like LikedSend us a text In this episode of 'Deep Learning with PolyAI,' host Damien and guest Kylie Whitehead, Senior Director of Brand and Marketing at PolyAI, discuss the evolving expectations of consumers when it comes to customer service, especially in the context of automation. Drawing from key industry survey results, they explore how organizations can balance the need for immediacy and personalized service using AI and customer data. From cultural differences between the UK and the US to terms of service expectations across generations, they compare and contrst the impact of technology in improving customer experiences. Join them as they uncover insights from ongoing surveys and share personal anecdotes about consumer behavior and preferences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 055: PolyAI's VOX Horizons annual conference recap 26:10
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Play Later Play Later Lists Like LikedSend us a text ** Catch a replay of VOX here: https://poly.ai/vox-2024/ ** Damien and PolyAI CEO Nikola Mrkšić as they rewind to Thursday, November 14th, covering the evolution and challenges of automatic speech recognition in voice AI and automation for contact centers, emerging trends in CX and customer satisfaction, and tips on boosting ops without sacrificing quality. Hear insightful recaps from industry leaders, such as Lauren Sullivan from Howard Brown Health and Jo Lai from Hopper, and get a sneak peek into the future of AI-driven customer service. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 054: CX horror stories and AI armor for contact center agents 23:31
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola talk rising aggression towards contact center agents and the protective role of AI automation. Highlighting alarming stats like 65% of people abandoning brands after one bad experience and a 90% increase in customer service abuse during peak seasons, they address the issue and how AI can deflect initial customer rage and effectively manage high volumes. As holiday-induced pressures mount, hear how AI offers a valuable solution to preserve both employee well-being and customer satisfaction. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 053: Generative AI's Power Paradox. Can it prevent its own energy crisis? 19:35
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Play Later Play Later Lists Like LikedSend us a text In this episode of Deep Learning with PolyAI, join Damien and Nikola as they kibbitz over the immense energy demands of modern data centers powering advanced AI models. They explore how tech giants like Microsoft and Google are turning to nuclear energy, including the potential of fusion power, to meet these needs. From comparing the roles of nuclear and other renewable energy sources, to the impact of data, chips, and better algorithms in AI advancements, they paint possible tableaus for the future of sustainable tech and energy-efficient solutions as AI continues to evolve. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 052: Speech Synthesis - The anatomy of a voice assistant #4 28:46
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Play Later Play Later Lists Like LikedSend us a text In this concluding episode of the 'Anatomy of a Voice Assistant' series, CTO Shawn Wen discusses the intricacies of speech synthesis in voice assistants, emphasizing the importance of authentic, human-like voices in improving user engagement and containment rates. Kylie and Shawn chat about the evolution of AI voices from the early days of IVR systems to current sophisticated standards, highlighting the necessity of collaboration across engineering, marketing, and branding teams to achieve desired voice quality. The conversation touches on the ethical considerations of voice cloning and the role of voice actors. It's a good one! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 051: Secret Agentforce: Declassified! And more from Dreamforce 2024 18:11
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Play Later Play Later Lists Like LikedSend us a text Our own Brian Thompson, VP of Product Marketing, joins CEO Nikola to discuss Salesforce's recent AgentForce announcement. This new initiative is presented as a big shift toward autonomous AI agents within large enterprises and while at least one the dyad sees it as a rebrand of Einstein Copilot, others may view it as a step towards making practical AI solutions mainstream. Talk points include the competitive dynamics between Salesforce and Microsoft, the challenges enterprises face in genuinely integrating and deriving value from AI, and the complexity of transforming organizational workflows and data management. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text 50th episode! Damien welocmes newcomer to the pod Oliver Shoulson, PolyAI's senior dialogue designer, about what dialogue design entails and why it's crucial in the era of advanced language models (LLMs). Oliver explains that dialogue design goes beyond just scripting responses; it's about making AI interactions feel natural to humans through understanding subtleties like turn-taking, back channeling, and processing human language cues. He notes that good dialogue designers often come from backgrounds in linguistics, human-computer interaction, and scriptwriting, and they blend skills from product design, software engineering, and data analysis. Despite the advancements in LLMs, Oliver insists that these technologies still need careful structuring to avoid reverting to generic, less human-like interactions. An interesting topic everyone can appreciate! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 049: OpenAI o1, Apple Intelligence, and Exowatt... oh my! 23:54
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Play Later Play Later Lists Like LikedSend us a text Damien and CEO Nikola Mrkšić discuss recent AI headlines, including Klarna's decision to ditch Salesforce and Workday, Apple's new on-device AI approach and the Apple Intelligence hype, Sam Altman's investment in solar storage, and the big enchilada: an early take of OpenAI's new 'Strawberry' o1 reasoning model, highlighting its impressive capabilities and potential impact on AI's future. Finally, news you can use. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 048: Dissecting the actual impact of the new Council of Europe AI Framework Convention and treaty 27:36
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Play Later Play Later Lists Like LikedSend us a text Host Damien and PolyAI CEO Nikola Mrkšić discuss the latest in an increasingly vague spate of regulatory actions: this time, the AI Framework Convention treaty from the Council of Europe. The treaty, aiming to balance AI advancements with human rights and democracy, is broken down for its practicality, technological neutrality, and the challenges of achieving global parity. The duo explores the tricky dynamics of AI regulation, especially in contrasting legal systems and geopolitical contexts, highlighting the importance of including major players like China. They debate the 'significant impact' clause, implications for small vs. large AI developers, and touch on potential loopholes for national security exceptions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 047: The anatomy of a voice assistant, part 3 - Large language models (LLMs) 27:46
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Play Later Play Later Lists Like LikedSend us a text It's the third in a series of technical deep dives for building IVAs, and for this episode, it's all about LLMs. Kylie chats with Shawn Wen, co-founder and CTO at PolyAI, who explains why LLMs can accomplish 70% of what’s needed for voice assistants, and more importantly: what's involved in the remaining 30%. The discussion touches on strategies to manage challenges through prompt engineering, dialogue management, and integrating third-party APIs, while highlighting the similarities between AI and human behavior. A look into cybersecurity and the future of specialized LLMs rounds out the conversation, offering insights for industry professionals navigating this evolving technology. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 046: What's with the anti-AI movement among some brands, and will it last? 25:34
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola chat about the controversial rise of anti-AI sentiment among brands, especially in the creator industry. They explore recent anti-AI pledges by notable brands like Procreate and Dove, scrutinizing whether these are sincere stances or marketing tactics, deliberating the balance between human artistry and technological advancement. All this, plus Olympic men's basketball, in this episode of Deep Learning with PolyAI. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 045: Conversations with Kenn So, Generational.pub 24:10
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Play Later Play Later Lists Like LikedSend us a text Damien interviews Kenn So, an AI researcher, enthusiast and author of the Generational substack . Kenn offers insights in to technical trends and consumer expectations of generative AI, happenings in the AI VC/investor space, challenges facing AI startups, and observations in current and future M&A activity. Plus, we learn about Sherlocking and quasi-acquisitions, which will replace "brat girl summer" as THE phrase(s) of 2024. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 044: Speech Recognition and Spoken Language Understanding (SLU) 33:23
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Play Later Play Later Lists Like LikedSend us a text In our second technical dive in the the anatomy of a voice assistant, Kylie hosts Shawn Wen, co-founder and CTO of Poly AI, to analyze the complexities of building voice assistants. He highlights the challenges faced in speech recognition, such as dealing with errors, latency, and user experience. Shawn also discusses the inefficiencies of converting chatbots to voice assistants and the nuances that must be managed, including managing speech recognition models, right-sizing latency, agile dialogue design, and dealing with telephony filters. He emphasizes that optimizing these systems isn't just a technical problem but a multifaceted user experience challenge. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 043: Size Matters - The rise of small language models (SLMs) 19:51
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola discuss the evolution and significance of small language models (SLMs) amid the ever-growing landscape of their bigger bretheren, large language models (LLMs). They dissect the predicted rise of SLMs, their applications in privacy-focused and low-power devices, and the implications for enterprises balancing cost, efficiency, and modernization. They also explore the enduring relevance of SLMs, the pursuit of artificial general intelligence (AGI), and what the future holds for localized and on-premises machine learning solutions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 042: Breaking Bots - Navigating AI deepfakes during election season and beyond 18:24
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Play Later Play Later Lists Like LikedSend us a text From political campaigns inundating platforms with AI-generated content to the intricacies of voice AI and deepfake technologies, Damien and Nikola offer practical tips on distinguishing real from fake. Learn how pronunciation differences, odd question prompts, and latency can help you identify AI bots posing as human callers. This episode provides valuable insights into the evolving landscape of AI in politics and commercial telemarketing. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 041: The cultural phenomenon (and human acceptance) of automation IRL 23:14
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Play Later Play Later Lists Like LikedSend us a text Damien welcomes back Michelle Schroeder, SVP of Marketing at PolyAI, to discuss the growing role of automation in daily life and enterprise operations. They explore public perceptions of automation through examples like automated vacuum robots, brain surgery bots, and services like Amazon Go. Emphasizing the dividing line between successful and unsuccessful automation, the duo agree on one very key factor towards people generally accept automation more readily. They also touch on the societal shift toward accepting AI-driven customer service, continued resistance to automation, and the future of automated human-like interactions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 040: The multilayered anatomy of a generative AI voice assistant 25:40
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Play Later Play Later Lists Like LikedSend us a text It's getting technical up in here! Kylie welcomes PolyAI CTO & Co-Founder Shawn Wen to the show to discuss the complexities of building high-quality voice AI systems. From the limitations of large language models (LLMs) to the nuances across each layer of the tech stack, they'll cover setting up audio channels, streaming speech recognition, voice activity detection, and the uniquely global challenge of handling different accents and languages. Shawn gives away a bit of our secret sauce, while underscoring the importance of adapting technology to user characteristics and enterprise demands. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 039: Old news is good news for generative AI; Reshaping modern journalism 20:26
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola brag about their impressive Duolingo streaks... and then discuss the impact of AI on modern journalism - including issues from OpenAI and Perplexity's data-scraping controversies to the ethical implications on the journalistic landscape. They debate (kind of) over the balance between maintaining journalistic integrity and the rise of AI content generators, potential solutions like pre-emptive licensing fees, and the broader effects on information consumption and media bias. Where do you stand on the future of journalism in an AI-dominated world? Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 038: Decoding McKinsey/QuantumBlack's State of AI 21:17
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Play Later Play Later Lists Like LikedSend us a text Guest host Steven Fine and series regular Nikola Mrkšić discuss the current landscape of AI adoption in businesses, drawing on McKinsey's recent The State of AI report. They explore topics such as the rapid increase in generative AI usage, the challenges of integrating AI into existing business workflows, and the debate over building versus buying AI solutions. They also touch on the future of AI, its impact on job markets, and the what's hype and what's reality in the world of autonomous AI agents. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 037: Guiding effective worker utilization of generative AI tools 27:34
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Play Later Play Later Lists Like LikedSend us a text Damien outs himself as a generative AI avatar (not really though), while he and PolyAI CEO Nikola Mrkšić discuss the growing workforce adoption of generative AI in modern enterprises. They explore the pros and cons, including overcoming discovery issues, optimal use cases across various business functions, training and governance, and examples of strong applications of generative AI in customer service automation, presentations, and Excel modeling. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 036: Keeping AI prominent in big tech alliances 19:12
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Play Later Play Later Lists Like LikedSend us a text Damien welcomes Michael Chen, Vice President of Alliances at PolyAI, to chat working with big tech platforms to deploy conversational AI solutions for millions of users. The episode highlights the difficulties in transitioning these solutions from sandbox environments to large-scale production, the inherent challenge of probabilistic vs deterministic software (when it comes to testing), and gives a glimpse into some of the fun stuff we're doing with AWS. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 035: Artificial General Intelligence, six months later 28:21
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola from PolyAI chat about the past six months of artificial general intelligence (AGI) progress. Key points of fiery discussion include the definition and goals of AGI, the recent advancements in multimodality in AI, and the significant progress in the industry over the past six months. They explore the exponential improvements in context windows, cost reductions, and the potential for AGI to equal or surpass human capabilities across multiple cognitive tasks. The conversation includes the normalization of AI in everyday life, regulatory challenges, and the potential societal impacts. They conclude with thoughts on the future of AGI and its integration into daily routines. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 034: The ScarJo Effect - Maintaining and Protecting Voice Agency in an AI World 20:51
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Play Later Play Later Lists Like LikedSend us a text New guest, who dis? This episode, Damien invites Nathan Liu, VP of Deployments at PolyAI, discusses the company's approach to making the world's most lifelike voice assistant, emphasizing the synergy between AI and human voice actors to enhance voice assistant quality while safeguarding actors' interests. The conversation touches on concerns about AI replacing voice actors, recent controversies involving synthesized voices, and the future potential of AI in augmenting the industry rather than replacing human talent. They're also looking ahead at technical advancements in generating authentic-sounding AI voices and while preserving the integrity of voice actors' contributions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text In this episode of the 'Deep Learning with PolyAI' podcast, Nikola and Damien discuss PolyAI's recent $50 million Series C funding round led by NVIDIA's NVentures, alongside other notable investors. They explore the company's growth, innovative engineering, and the future of voice AI technology. The conversation also touches upon the recent developments in OpenAI's GPT 4.0, including its ability to handle voice interactions and the technical challenges of latency and interruptions in automated systems. The episode wraps up with a discussion on future product announcements and the broader implications of voice AI in customer service and consumer applications. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 032: Conversations featuring Brian Jeppesen, Fertitta Entertainment 23:45
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Play Later Play Later Lists Like LikedSend us a text Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach. Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders. Read Brian's recent blog here . Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 031: Generative AI in the Contact Center - Build or Buy? 29:52
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions ? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success. Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 030: How the future of measuring success in the contact center requires AI 26:20
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Play Later Play Later Lists Like LikedSend us a text Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) metrics for a more accurate understanding of customer satisfaction, as well as diving into innovative means of measuring success, such as looking at the entire customer journey and combining bot performance with overall conversation sentiments. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 029: What is 'AI washing' and how you can (and should) avoid it 25:35
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Play Later Play Later Lists Like LikedSend us a text Today's chat between Nikola and Damien delves into the concept of 'AI washing,' where companies exaggerate their level of investment in AI technology to capitalize on the current hype. The episode covers the evolution of AI, the challenge of distinguishing genuine AI applications from superficial ones, the potential need for regulation to prevent misuse of AI, and the implications for consumer experiences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 028: NLP vs NLP, or AI and the art of human persuasion 23:23
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Play Later Play Later Lists Like LikedSend us a text Nikola and Damien delve into the topic of humanizing technology and AI, touching upon the preference for non-human interactions in vulnerable states, the challenges of identifying automated systems during conversations, and the importance of transparency in AI interactions. Opinions on the potential cultural impacts of humanized AI, the debate around maintaining human-like experiences, and the societal and regulatory considerations surrounding the humanization of technology also steer the convo. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 027: Managing disruptive change, ships in the tech navy, and big maverick energy 27:29
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Play Later Play Later Lists Like LikedSend us a text In today's episode, Michelle and Nikola discuss the challenges and strategies involved in managing disruptive change, particularly related to deploying AI in large businesses. Their talk emphasizes the importance of champions within organizations, the role of companies like Accenture, starting small to de-risk projects, and the impact of change management on loyalty and company success. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text Join Damien and Tomasz, a senior machine learning engineer at PolyAI, as they discuss the key highlights of NVIDIA's megacon GTC. They discuss standout sessions, including the announcement of NVIDIA Blackwater platform for reducing cost and energy requirements of high-performance AI systems. They also talk about the concerns around the size of language models, ethical utilization of AI, and PolyAI's presentation on automatic speech recognition. Furthermore, they touch upon the challenges and potential solutions related to large language models, and the preference towards smaller models in the ASR space. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 025: Mythbusting generative AI "threats" (and how to cut through the fear-mongering) 17:34
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Play Later Play Later Lists Like LikedSend us a text Laura debuts hosting in today's episode, which discusses various concerns and myths around generative AI, particularly addressing Gartner's prediction of a customer's death due to bad information from AI chatbots. It also delves into real-life scenarios such as the Air Canada lawsuit, mishaps with Google Gemini, and the overall impact of generative AI on public confidence. They offer tips for organizations looking to implement generative AI, focusing on behavior testing, risk mitigation in regulated industries, and data utilization. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 023: Why contact leaders are getting promoted off successful AI implementations 20:48
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Play Later Play Later Lists Like LikedSend us a text Today's episode covers the potential impact of successful AI implementation in contact centers on the career growth, and promotion of contact center leaders. We're highlighting how AI can provide strategic insights, drive operational efficiencies, and add value beyond just automation. Michelle and Nikola also touch on the importance of leveraging data, partnering across the business, and how data-driven stories can secure promotions in the evolving landscape of contact center leadership. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 022: AI News Recap! Sora, LAMs and the Elephant in the Machine 24:34
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Play Later Play Later Lists Like LikedSend us a text Michelle and Nikola discuss the impact of recent AI advancements on customer experience, including the developments in generative AI, multimodal explorations, and new AI products. They cover topics such as the potential for AI memory, personalization, and consumer data privacy, as well as the evolving consumer expectations and trust in AI technology. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 021: How customer data is flipping the business value of the contact center 19:33
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Play Later Play Later Lists Like LikedSend us a text PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture 22:22
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Play Later Play Later Lists Like LikedSend us a text Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the balance between automation and human interaction in the contact center - now and tomorrow. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 019: How practically safeguarding generative AI works IRL 26:50
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Play Later Play Later Lists Like LikedSend us a text Kylie Whitehead and Meghan Berton discuss the importance of implementing guardrails to limit a system to its intended scope and ensure the generated outputs are safe. They also touch on topics like user input filtering, hybrid generative AI solutions, hallucination management, and preventing offensive or biased responses. These and highlighting challenges and opportunities of using generative AI in voice assistants and the importance of continuously improving and refining the technology - in today's episode! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 018: How to avoid PR nightmares when deploying generative AI 23:14
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Play Later Play Later Lists Like LikedSend us a text Damien and Nikola discuss the importance of safeguarding when deploying generative AI instances, specifically calling out the recent DPD debacle, where a chatbot was manipulated to produce inappropriate content. The episode also touches on the concept of retrieval augmented generation (RAG), and the potential flags to watch out for when building and testing generative AI systems. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text Kylie and Michelle converse about the role of brand in the contact center, highlighting the disconnect between the effort put into creating engaging brand experiences and the impersonal nature of current contact center operations. They explore the challenges brands face in maintaining a consistent brand experience and personal connection throughout the customer journey, also touching on the potential of AI and adjacent technologies in creating a more personalized and humanized customer experience. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 016: Introducing Pheme, the speech generation model built to scale. 21:42
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Play Later Play Later Lists Like LikedSend us a text In this insightful episode, host Kylie Whitehead converses with Dr. Ivan Vulić, a Senior Scientist at PolyAI and a Principal Research Associate at the University of Cambridge. They discuss the development and advantages of 'Pheme', a new, more efficient model for voice generation developed by PolyAI. Unlike existing Text-To-Speech (TTS) models, Pheme is designed to generate more conversational and natural sounding speech, which can be tailored to the unique needs of different businesses and used for brand voices. They also touch on the balance between performance and quality in building conversational systems, and the ethical considerations surrounding voice synthesis. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text In this episode, Michelle and Nikola discuss the year in review for PolyAI and the advancements in conversational AI. They also talk about New Year's resolutions and the impact of generative AI on various industries, including therapy and entertainment, address skeptics and deniers, and conclude by creating a virtual assistant for Nikola's Serbian Grill in under two minutes using PolyAI's beta generative platform. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 014: Why the New York Times is suing OpenAI - Copyright, Lawsuits & Fair Use 23:11
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Play Later Play Later Lists Like LikedSend us a text Join hosts Michelle and Nikola as they dive into a potentially industry-shaping lawsuit: the New York Times vs OpenAI. They explore various aspects of this case, including implications for copyright, fair use, and the value of journalism in today's AI-driven world. The duo also touches upon potential threats to traditional journalism from AI, the struggle for content attribution, and the market's response to this unprecedented lawsuit. All this, and The Artist FKA Prince gets a shout. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text Join host Kylie Whitehead as she discusses the transformation of voice generation with PolyAI's head of machine learning, Paweł Budzianowski. They delve into the history of voice generation, discussing its inception in the 1950s and the influence of movies like 'Her' on its development. They also explore the shortcomings of current AI voices like Siri and Alexa and suggest strategies to improve them. The conversation further revolves around the effect of deep learning strategies on voice generation and the imminent breakthrough with speech-to-speech models. 00:21 Discussion on Voice Generation 01:12 History of Voice Generation 04:16 Challenges in Voice Generation 05:26 Role of Neural Networks in Voice Generation 08:33 Impact of Context in Voice Generation 20:52 The Shift from Voice Actors to Synthesized Voices 24:19 Future of Voice Generation: Speech to Speech Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text In this episode of Deep Learning with PolyAI, Michelle and Nikola shed light on the potential of AI and voice technology in enhancing the retail customer experience. They talk about the challenges retail faces, the importance of brand consistency, the impacts of seasonality on the industry, and how AI can streamline processes while maintaining a high-quality customer interaction. They also delve into the concept of 'hyper-personalization', anticipating customers' needs, and propose how the future of AI and retail might look, highlighting the role of AI in data mining and predictive customer behavior. Follow PolyAI: LinkedIn || Twitter || Facebook Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 011: The AI Alliance, Google Gemini and Other News 22:10
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Play Later Play Later Lists Like LikedSend us a text In this highly reactive episode of Deep Learning, Damien and Nikola talk about the recent announcement of the AI Alliance and Google's Gemini release. They discuss the formation and purpose of the AI Alliance, the role of academia in the AI space, and the potential impact on the future of organizational design. They also speculate about the motives behind the announcements and the competition between different players in the AI field. 1:04: Formation of the AI Alliance 4:29: Academic Presence in the AI Alliance 8:22: Implications for Academia and Industry 14:34: Google's Gemini Announcement 19:16: Speculations on the Future Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text The Deep Learning pod is back, and this week Nikola and Michelle discuss effective altruism, its influence on technology builders, and its potential role in the recent OpenAI drama. Is it a guise for-profit entities to deflect scrutiny? Should it be the guiding force for AI regulation, or at minimum, responsible deployment? What's Peter Singer's shallow pond argument? These questions and more answered here! ------------ 00:13 Understanding Effective Altruism and its Impact on AI 00:50 The Role of Effective Altruism in Tech Industry 01:40 The Dilemma of AI Regulation 02:13 The Philosophical Perspective of Effective Altruism 03:15 The Shallow Pond Analogy and its Relevance 03:57 The Data-Driven Aspect of Effective Altruism 05:59 The Cynical View of Effective Altruism 07:33 The Role of Tech Leaders in the New Age 08:37 The Potential Dangers of AI 09:26 The Intersection of AI and Capitalism 09:50 The Impact of AI on the Economy 10:53 The Ethical Dilemmas in AI Development 13:41 The Future of AI Regulation 16:07 The Role of Users in AI Regulation 17:31 The Potential Misuse of AI 19:21 The Importance of Good Governance in AI 20:48 The Challenges of AI Regulation 23:05 The Role of Individuals in AI Regulation Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 09: The Monumental Potential of Artificial General Intelligence (AGI) 24:20
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Play Later Play Later Lists Like LikedSend us a text In this thought-provoking episode of Deep Learning with PolyAI, hosts Damien (Communications) and Nikola (CEO & Co-Founder) delve into the topic of Artificial General Intelligence (AGI) and its broad implications. Nikola shares his expert understanding of AGI, contrasting it with popular views of AI and shedding light on the effects and challenges it poses - from redefining deep learning to altering the landscape of anything from contact centers to entire societal structures, impact economies and form the next frontier of technology. 00:39 Defining Artificial General Intelligence 01:17 Understanding the Concept of AGI 02:53 The Impact of AGI on Society 06:04 The Controversy Surrounding AGI 06:13 The Potential Benefits of AGI 10:23 The Future of AGI and its Control 15:31 The Role of Open Source in AGI Development 18:46 The Impact of AGI on the Deep Learning Industry 22:27 The Role of AGI in Contact Centers Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 08: Customer Experience or Operational Efficiency? Boost Both. 22:41
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Play Later Play Later Lists Like LikedSend us a text This week, hosts Michelle Schroeder (SVP, Marketing) and Nikola Mrkšić (CEO, Co-Founder) of PolyAI talk about the crux of boosting both operational efficiency and customer experience. The hosts examine how the pitfalls of traditional interactive voice response (IVR) systems have shaped customer perceptions, and how a blend of AI and human interaction can improve the overall contact center experience. Also, hear some amazing use case stories shared at the first annual PolyAI VOX event: https://vox.poly.ai . 00:17 Recap of PolyVOX Event 00:55 Discussion on Efficiency vs Strategy in Customer Experience 01:17 The Challenges of Contact Center Leaders 02:01 The Impact of Operational Efficiency on Customer Experience 04:15 The Role of Innovation in Customer Experience 05:49 The Evolution of Key Performance Indicators (KPIs) 08:07 The Intersection of Operational Efficiency and Customer Experience 09:25 The Role of Different Stakeholders in the Buying Decision 14:23 The Future of Customer Experience with AI 16:56 The Role of AI in Bridging Operational Efficiency and Customer Experience 20:19 The Impact of Previous Technologies on Current AI Adoption 21:41 The Role of AI in Contact Centers Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text PolyAI's Michelle and Nikola unpack announcements from this week's DevDay, touching on GPT-4 Turbo, the impact of consistent model output, the marketization of custom GPTs, and the intriguing possibilities of new text-to-speech capabilities. Additionally, we touch on the importance of reproducibility and security considerations in enterprise-level AI applications. 00:51 Recap of DevDay and its Impact 02:50 What it Means for AI Companies 08:03 The Future of AI and Cloud Companies 11:54 Exploring the New TTS Capabilities 14:50 Implications for Small and Large Businesses 19:26 Safety and Security in AI Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 06: The Evolution of Speech Recognition with Paweł Budzianowski, Head of Machine Learning at PolyAI 19:12
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Play Later Play Later Lists Like LikedSend us a text In this episode of the PolyAI podcast, host Kylie Whitehead interviews Paweł Budzianowski, the head of machine learning at PolyAI. They dive into the past 70 years of speech recognition, moving from hidden Markov models to deep learning transformations and beyond. Plus, Seinfeld and Jordan Peele in the speech zeitgeist? 00:43 The Importance of Voice Recognition 01:20 The History of Speech Recognition 04:18 The Role of AI in Speech Recognition 10:35 The Evolution of Speech Recognition in the 2010s 13:54 The Future of Speech Recognition 20:17 The Challenges of Accents in Speech Recognition Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 05: The Future of Conversational AI (Pt. 2) with Yan Zhang, COO of PolyAI 23:07
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Play Later Play Later Lists Like LikedSend us a text In a continuation of last week's episode, PolyAI's Michelle (SVP Marketing), Nikola (CEO) and Yan (COO) delve into the challenges of enterprises building upon LLMs, and the importance of explainability, accountability, and safety in all aspects of AI deployment. Also, is hybrid the way in the short term? Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 04: The Future of Conversational AI (Pt. 1) with Yan Zhang, COO of PolyAI 20:36
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Play Later Play Later Lists Like LikedSend us a text Ooh, a new look! Michelle (SVP Marketing), Nikola (CEO), and Yan (COO) discuss the changing landscape of conversational AI, the impact of generative AI, control and expectations, and the potential for brands to sculpt their voice assistants to enhance customer experiences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
Send us a text This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 02: Generative Voice AI with PolyAI CEO Nikola Mrkšić 25:20
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Play Later Play Later Lists Like LikedSend us a text There's a lot of hype around the application of generative AI to the voice channel. Listen in as Nikola and Michelle discuss who's doing it and how, what pitfalls organizations need to be aware of, and what you can expect from the next generation of models like GPT 4.0 and beyond. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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Deep Learning with PolyAI
1 01: The Future is Generative with PolyAI CEO & Co-Founder Nikola Mrkšić 26:25
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Play Later Play Later Lists Like LikedSend us a text In their first episode, join PolyAI CEO/co-founder Nikola Mrkšić and SVP Marketing Michelle Schroeder as they discuss – and demo! – the impact of generative AI on voice assistants for the enterprise. Future implications, initial hesitations by AI practitioners, and key differences between generative and non-generative models. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
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News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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