Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Be more than what your circumstances would have defined you to be. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Some say the best is yet to come...however I beg to differ.. I say the best is right now in this moment you simply need to call it that! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
This episode focuses on relinquishing our need to focus on the negative activity around us and inside us and choose the less obvious option...count your blessings and find the positive outcome instead. This will consume your time and you wont have room for the negative! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Integrity is an action word and once you understand it's TRUE meaning what do you plan to do with this knowledge? --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
What does it mean to be transparent? How does transparency add to us being perceived as more authentic and trustworthy to our peers and associates? --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
This episode targets how openness becomes a foundational detail of discovering your authenticity. Stay tuned as we continue to explore and talk all things authenticity. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
HAPPY INDEPENDENCE DAY! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Vulnerability is tough to balance and know when it's ok to Express or hold back. You have to be open and except the risk of being wounded, hurt, criticized, and so much more. But it's worth the risk when you locate the beauty in being YOU!!! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Life is short. Make choices that bring honor and glory to God and consider your family in those choices as well. Stop living to please others. You can thank me later! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Sometimes we hold on to people, places, positions, and things longer than we ought to and the damage is compounded. It's time to be brave and let go because you and your future self are worth the rescue. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
You may not love me or even like me for that matter, but you will respect me. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Its timeout for playing the game of comparison. Everyone has their own journey and we arrive on different paths, but we all arrive. Comparing your success to another can be discouraging and cause you to lose hope in your new ventures. Just bloom where you are planted and dont mind the rest. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
We have to be mindful of accepting compliments and reciting and repeating spoken words that reflect our greatness. Join me today for an activity that will encourage you to acknowledge how great you truly are. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Ultimately the choice is yours. Flip your internal switch from off to on and choose not to wait on happiness today but recognize that it's on the inside for you to release in the world!!! Choose happiness today! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Sometimes it just gets tiresome attempting to add up to everyone else's measure o idea of who you are. Today choose to know you are adequate just as you are. Everything else that comes along with you is a bonus. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Answer the door...your future is so bright. Dare to forget about your past and be optimistic about your future. Seize every opportunity and influence the world in a positive way! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Happiness is a term that used with very little explanation of its actual meaning. Define happiness for yourself and them implement 5 short rules to live by that will preserve your happiness. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
It's ok to change your mind about decisions made up to this point. You have to live with your choices and those connected to you, choose wisely --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
You have discovered that your words have superpowers, what will you do with them next? --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
No one around you is qualified to define you. Take your power back, etch your definition in stone and never leave that space unoccupied ever again. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
We teach others how to treat us when we accept behaviors that are not favorable to the boundaries we have set in place. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Stars shine bright in dark places, so will I. ..what did you choose? --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
There is no turning back now, you've come to far...let go of what once was and stretch yourself to grasp what is ahead. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
When we suffer heartbreak, betrayal, abandonment etc. Many times the outcome is pain. Today I want you to know there is a purpose behind your pain even if it's an extended invitation to call others into your light after you have experienced the pain. Embrace the process and leverage the suffering for greater, brighter future. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Ever been afraid of what's next? Well today we will talk about change...and how we must embrace it. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Remembering the Lion King...Hakuna Matata...means no worries, no entanglement. Be free --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Choose love today inspire someone else to love as well. Holidays can be hard but if we are willing to be selfless love will step in to save the day!❤ --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
Today make a choice to attract what you put out...be intentional about spreading positive energy...here's how... --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support…
The Choice is yours...Choose Happiness Daily! --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
Embracing your somebodiness through choice and action. Let's talk about it. --- Send in a voice message: https://podcasters.spotify.com/pod/show/authenticallyarletta/message Support this podcast: https://podcasters.spotify.com/pod/show/authenticallyarletta/support
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