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Contact Center Automation to Modernize Customer Services
Manage episode 353018145 series 3380585
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Wynand intro 00:00–02:44
- Wynand's background
- Experience in customer services and Inovo's progress over time
Wynand's perspectives about the contact center operations 04:04–07:40
- Evolution of the contact center
- Experiencing unsatisfactory services from call centers
- How do call center executives handle customer contact?
Integration of modern technologies 04:04–16:45
- How service-based businesses can embrace modern technologies in their contact center operations?
- Dealing with customers using technology.
- Chatbox customer services.
Inovo cloud contact center and businesses gaining most from it 19:06–24:23
- Orchestrating processes and technologies in a call center
- Establishing a single source of truth for customers
- Speech analytics, chatbots, and self-service capabilities
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