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Ian Duncan on why transformations fail?
Manage episode 337279235 series 3380585
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Note: Based on the title of this podcast, if you want to directly listen to Ian Duncan's take on 'Why Transformations fail?' and a meta-framework he uses to approach transformation program management, head over to this timestamp [00:26 — 00:51].
If you prefer to understand the nuances involved in large-scale transformation programs, it's best to listen to the whole episode.
Episode Summary
- Why do people resist change in large restructuring or transformation programs? Joining FTI Consulting and what keeps Ian energized, having a personal connection with customers, who inspired him the most, and his take on servant leaders. [00:00 — 11:00]
- Some people resist change because they don't see where they belong in the outcome of that change process. [00:00]
- Your job is to, is to actually look at the detractors and understand why are they behaving the way they're behaving? [00:42]
- Who is Ian Duncan and what’s the significance of his work at FTI Consulting? [01:17]
- Which verticals does Ian have the most experience in and who inspires him? [05:22]
- Servant leaders and how they guard their time. [10:22]
- Where does the buck stop in a transformation program, which ability serves the CEOs the most; why people become protection-driven; how charismatic CEO overcome that challenge in their workforce and ‘Net-Promotor’ view to detect and circumvent people who become roadblocks in a digital transformation program. [11:59 — 20:44]
- Where does the buck stop in a transformation program? [11:59]
- How to spot detractors (what FTI calls people roadblocks) in a transformation or restructuring program? [15:32]
- Managing vendors and the key to keeping a transformation program on track [17:33]
- What does Ian notice about construction industry projects? [19:13]
- ‘Commitment-based’ framework to manage large-scale transformation programs that have billion-dollar+ in budgets. [20:44]
- Why transformation programs fail, the untold truth about large-scale programs; FTI Consulting’s Resilience Barometer Report. [00:26 — 00:51]
- Why transformation programs fail, engagement with PMI (Project Management Institute) in developing an industry-agnostic Citizen Development Canvas, and Digital Office in the construction industry. [26:00]
- Untold truths about large-scale transformation programs, the importance of acknowledging mistakes, and avoiding window dressing of failed programs, what’s Ian most interested in learning about? 34:00
- Resilience Barometer report by FTI Consulting, the importance of the report for people responsible for driving change in large organizations, and what’s the Buddy program at FTI Consulting? 42:00
- Sign-off 00:51
List of Resources Discussed in the Podcast
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