))
From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on April 23, 2025 19:08 (
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 477355119 series 3650144
Content provided by The UX Architect. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The UX Architect or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Design leader Paul reveals how to transform raw customer satisfaction metrics into meaningful design decisions. Drawing from his experience at Expedia and a global logistics company, he shares a proven three-tiered approach to understanding what lies beneath the numbers. Paul demonstrates how leadership that focuses on uncovering human stories behind metrics leads to more impactful design solutions and significantly improved user experiences. This episode offers practical strategies for design leaders seeking to bridge the gap between quantitative data and qualitative insights.
Key takeaways include:
- Convert raw satisfaction metrics into actionable design insights
- Implement a three-tiered approach to understanding customer data
- Uncover the human stories behind numerical feedback
- Bridge quantitative data with qualitative user research
- Create more impactful design solutions through data-informed decisions
11 episodes
Share
