S7 Episode 4: How Agentic AI is Transforming the CFO's Growth Strategy with SAP Concur

Digitally Curious

In this episode, Andrew Grill welcomes back Chris Juneau from SAP Concur to discuss the latest findings from the 2025 CFO Insights report, “Action for Growth.” The conversation explores the evolving role of CFOs, the growing impact of AI and automation in finance, and the introduction of new agentic AI capabilities within SAP Concur’s platform.

Key Topics Covered

• Evolution of CFO Mindset:
  The shift from “repositioning for growth” to “action for growth” reflects CFOs moving from reactive strategies to actively driving business expansion.
  
• Expanded Research Scope:
  This year’s report surveyed not only 350 CFOs but also 115 HR and 150 IT leaders, providing a more holistic understanding of business pressures and cross-functional collaboration.
  
• Top Challenges for CFOs in 2025:
  • Geopolitical tensions cited as the top external challenge by 37% of CFOs
  • Concern over worsening economic conditions has declined
  • A dramatic rise in manual processes as a pain point
• AI’s Transformational Role in Finance:
  • Adoption of generative AI is now mission-critical for managing data overload and driving efficiency.
  • AI is being used for forecasting, closing the books, fraud monitoring and creating new pricing models.
  • SAP Concur’s “Verify” tool now automatically audits 100% of expense reports, with 97% requiring no human intervention.
• Agentic AI & SAP Joule:
  • Introduction of “Joule,” SAP’s generative AI copilot, embedded across SAP applications.
  • Joule automates mundane tasks, pre-audits expense reports, and provides real-time policy compliance checks.
  • Joule acts as an agentic AI, orchestrating decisions and actions across multiple business processes, not just within finance.
• Integration and Real-Time Data:
  • SAP Concur now integrates with payment providers like MasterCard and American Express to capture real-time authorisation data, streamlining expense reporting and improving categorisation.
• Data Privacy & Security:
  • All financial data processed by Joule is contained within the customer’s environment and is not exposed to external AI sources.
  • Data is anonymised when used for model training, ensuring compliance with strict privacy standards.
• Customisation & Future-Proofing:
  • SAP’s Business Data Cloud enables organisations to unify and govern all SAP and third-party data, supporting custom AI queries across previously siloed data sets.

Resources & Further Reading

SAP Concur CFO Insights Report

SAP Concur Blog

Chris Juneau on LinkedIn

Upcoming Events
Catch Andrew Grill and Chris Juneau on stage at Fusion Exchange in London on June 12.

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Chapters

1. Introduction to Digitally Curious (00:00:00)

2. CFO's Role in Driving Business Growth (00:05:44)

3. Expanded Research Scope and Key Findings (00:10:16)

4. AI Applications in Finance Departments (00:15:12)

5. Introducing Joule: SAP's Agentic AI Assistant (00:21:19)

6. Data Privacy and Strategic Applications (00:27:24)

7. Future of AI in Expense Management (00:31:14)