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Daily Deals
Voice Automation, the impact of automating appointment management
Manage episode 317820128 series 2953177
Content provided by Disruption Works. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Disruption Works or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Another instalment of the chit chat podcast with Sean and Steve, talking about today the challenge that is appointment management using Voice Automation. With people being very precious we have been set the challenge by a business this week of looking at the automation of the appointment journey. This challenge is actually quite easily managed with the right tech partner but there is a huge win for businesses that implement this as a solution.
We talk about that impact and the nuance of how the process can be used in any business that relies on appointment setting and the all important confirmation journey.
Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)
55 episodes
ShareManage episode 317820128 series 2953177
Content provided by Disruption Works. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Disruption Works or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Another instalment of the chit chat podcast with Sean and Steve, talking about today the challenge that is appointment management using Voice Automation. With people being very precious we have been set the challenge by a business this week of looking at the automation of the appointment journey. This challenge is actually quite easily managed with the right tech partner but there is a huge win for businesses that implement this as a solution.
We talk about that impact and the nuance of how the process can be used in any business that relies on appointment setting and the all important confirmation journey.
Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)
55 episodes
All episodes
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1 Product recall - how do you instantly scale when it is needed and what are the challenges 22:55
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Play Later Play Later Lists Like LikedTom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses? With time sensitive recalls that can be public health issues, we talk about how automating this can be scaled instantly from a passive service and triggered when needed. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Multi channel automation all working in harmony 27:49
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Play Later Play Later Lists Like LikedCheck out today's episode that is all about multichannel automation and how it's changing the game for customer service. We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmony for businesses creating seamless, self-service journeys for customers. Join us for a (we hope) informative chat as we explore how this technology is disrupting traditional customer service models and making life easier for everyone involved. So sit back, relax, and let's dive into the world of multichannel automation together. This is Disruption Works Chit Chat, and we're excited to have you here! Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Voicebots delivering verbal examinations with your teams 22:27
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Play Later Play Later Lists Like LikedA really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar. We talk about how voicebots can do this with not only fully compliant and live assessment, but also with intelligent prompting for in complete answers given to the bot. This is a very powerful collaborative approach to verbal testing that has been proven to not only give you a fully compliant record of your course materials or changes in regulations, but also is very well received by the teams using it, with all the associated costs savings you would expect. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Charities automating the conversation via voice and chat with Tom houwing 31:00
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Play Later Play Later Lists Like LikedTom and I discuss how charities can take advantage of the superb technology of voicebots and chatbots that is being used as common place in more and more businesses, but charities can be behind the curve it using this technology. Ironically these are the organisations who need to save money more and more in this financial climate we are all in at the moment. When funding is down then you need to be smarter so having scalable and integrated bots doing the heavy lifting is the way to go. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Speech recognition technology where we have come from and where are we heading. 29:52
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Play Later Play Later Lists Like LikedIn today's podcast we are putting together a potted history of what technology used to look like around in speech recognition used in voice applications and how that has changed. Tom and Steve discuss the history of where it was and why the industry boom of the late 90's failed. Then moving onto the incredible acceleration of the technology now making the world of voicebots and voice applications common place and proven. Then moving onto the challenge that businesses have, after being burnt with previous investment, why they now need to look at this and not lose significant market share with more dynamic companies joining the fray. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Why Conversational Voice Design is key - no matter the voicebot platform. 21:26
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Play Later Play Later Lists Like LikedToday with Steve and Tom, we discuss conversational voice design. The key requirement for a successful voicebot. No matter what the platform from Genesys to Avaya, wherever there is the facility to build voicebots, the conversational design is so important. We talk about why voicebots are not being used as effectively as they should be, even now, and how to get some starting point and expertise to get you off the ground. A voicebot should sound like a human agent, so how is that achieved? Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Voicebot jargon, TTS and all that jazz in conversation 18:53
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Play Later Play Later Lists Like LikedTalking about all the acronyms and craft of conversation and where all this jargon fits in with the design and build of a voicebot. We discuss the voice artist role in a voicebot and how that adds the human touch. Find out more at https://www.disruptionworks.co.uk/voice-bots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Debt Collection and Voicebots a proven use case 16:55
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Play Later Play Later Lists Like LikedAs a growing vertical, this whole sector is struggling to scale and still be cost effective. Voicebots are part of a solution that now a reality. no longer is this technology seen as experimental, but it is in use across this sector and should be a move that allows early recovery and a whole new opportunity for smaller consumer debt. Find out more and see how this is taking the sector by storm. Visit our site to find out more about voicebots in debt collection. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Voicebots and Voicemail Detection - A sticky problem 16:51
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Play Later Play Later Lists Like LikedToday we are talking about voicebots and the fact that they are smart enough to detect voicemail, a crucial part of any outbound campaign, with increasing accuracy due to the AI incorporated in the logical understanding of this part of an overall dialogue. It is a tricky one when you consider the amount of different shapes and sizes that voicemail comes in with. Listen in as we talk about how the Ai voicebots are managing the human fallibility in a badly crafted voice message. if you want to find out more about Voice bots click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Chatbots - the Pros and Cons of building your own 18:04
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Play Later Play Later Lists Like LikedThis is the first in a new series of podcasts that talks in a slightly more technically manner about chatbot/ voicebot production, as well as development projects and everything in between. Introducing Dave Antwis our technical lead, who can offer a more technical standpoint as the series progresses. The first one is a soft start talking about the pros and cons of building your own chatbots, how you can keep ownership and improve skills internally whilst still having a good product and experience in the end. We touch on CRM build in chatbots and where they sit in the landscape. Find out about chatbots here Pros - Perceived as Cheaper - Control if skilled - Building skills internally - Adhere to business ownership policies Cons - Not skilled - Poor experience - Not utilising all features of a platform - Scoping challenges - Lots of time lost internally – resource issues Options - We could build it – but transfer knowledge to team - Control to specific stakeholders in the team - Much better experience from day one - Less internal resource needed - Options to integrate into the business with dev support Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Voicebots - A Use Case - Debt Collections, how does the bot handle it? 16:49
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Play Later Play Later Lists Like LikedThis is one of the most powerful use case for a neat and sophisticated voicebot. With debt collections on the rise, scaling and costing the collection of debt is a tricky service to actually make good margins against. The smaller debts are too costly to collect and the timeslots for success are really tight, but when it does not matter whether you are making 10 or 1000 calls an hour, the bot can scale and be cheaper than an agent and it is easier to train. So how does it work, well give it a listen and find out. Find out more about voicebots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Chatbots - What the self service journey looks like with some examples 20:21
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Play Later Play Later Lists Like LikedToday, we are talking about some real self service journeys that are being applied for clients and how these can transform the way that businesses work and how customers interact. We even mention the now legendary Lobster shack and how that has gone global with a smashing digital solution ... well in theory. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 What's it all about - Virtual Power Agents - Microsoft's approach to chatbots 27:37
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Play Later Play Later Lists Like LikedToday, we discuss Virtual Power Agents, the relatively new chatbot UI from Microsoft. Making it easier to collaborate on chatbots that can be incredibly sophisticated, but also very accessible. Oh and we talk about Sean and Steve's lobster shack... or argue about it! Find out more about these and how they fit an organisation and how they talk to the rest of the Microsoft estate and enable full self service journeys. To find out more about chatbots click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Voicebots - The impact to organisations has never been stronger. 26:42
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Play Later Play Later Lists Like LikedToday we talk about the impact to an organisation where voicebots have been deployed. It is transformatory and the impact to HR, costs, profits and overall customer experience are simply incredible. If you want to find out more about voicebots, then click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
1 Chatbots - What is the best platform or channel for you? 28:38
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Play Later Play Later Lists Like LikedToday, we talk about the many chatbot platforms that are available. From the large vendors like Google and Microsoft, to the smaller platforms that are simpler and cheaper to deploy. As we are platform agnostic, we give an object view on the different options. We talk about the pros and cons for each approach and what channels are available with each. Budgets and business cases have a role in the selection, so what is the best for you business? Find out more about chatbots here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…
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