The Scientific Secrets of Great Listening

Do Good To Lead Well with Craig Dowden

Have you ever been caught in a conversation where you felt unheard or misunderstood? On this episode of the Do Good to Lead Well podcast, I'm exploring the transformative power of effective listening. With insights from Stephen Covey's timeless principle of seeking first to understand, and a revealing study from Zenger Folkman in Harvard Business Review, I uncover the real markers of great listening. It's not just about nodding silently; it's about engaging mindfully, channeling curiosity through thoughtful questions. These skills help us navigate today’s polarized landscape and build bridges where there were none.

Active listening is more than a skill; it's an art that can mend divides and strengthen connections. Drawing from my own experiences, I share how misplaced advice during an enthusiastic travel story highlighted the pitfalls of assuming rather than understanding. Empathy and emotional intelligence are key, especially in a tech-driven world where face-to-face interactions are rare. By being present, asking the right questions, and truly listening, we can foster more meaningful relationships and learn from disagreements. Tune in to this episode and discover how great listening can lead to a brighter, more connected future.

What You’ll Learn

- Why listening is a crucial skill in our personal and professional lives.

- Common misconceptions about effective listening.

- Is being silent sufficient to demonstrate great listening?

- It’s all about timing when it comes to giving advice.

Podcast Timestamps

(00:00) – Why Listening is a (Leadership) Superpower

(02:52) – Key Behaviors of Great Listening

(15:47) – A Personal Example

(19:11) – A Final Thought

KEYWORDS

Positive Leadership, Active Listening, Communication Skills, Empathy, Emotional Intelligence, Effective Communication, Seek First to Understand, Asking Questions, Building Relationships, The Power of Curiosity, Navigating Disagreements, Unsolicited Advice, Polarized World, Open Dialogue, CEO Success