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Generating 65% of Revenue from Subscriptions: How Nulastin Created Exceptional Customer Retention with Leah Garcia
Manage episode 484187761 series 2452172
In this episode of the E-commerce Evolution Podcast, host Brett Curry sits down with with award-winning entrepreneur Leah Garcia (https://www.linkedin.com/in/leah-garcia-592988/), founder of Nulastin (https://nulastin.com/).
Leah has a remarkable journey building a beauty brand with shocking retention numbers—80% blended returning revenue and 65% subscription-based customers. From her bootstrapped beginnings (going from zero to $17.5M before hiring her first employee!) to developing bio-designed elastin products that deliver real results, Leah unpacks the strategies that have made her company a standout success even in uncertain economic times.
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Sponsored by OMG Commerce - go to (https://www.omgcommerce.com/contact) and request your FREE strategy session today!
—
Chapters:
(00:00) Introducing Leah Garcia
(02:54) Nulastin’s Mission and Core Products
(07:19) How to Achieve High Retention Rates
(12:59) Removing Friction in the Shopping Experience
(19:33) Optimizing Subscription Models
(25:50) Knowing Your Customers & Fostering Connections
(30:50) Improvements to Reduce Churn
(37:08) Direct Response Marketing Insights
(41:42) Navigating Uncertainty in Business
—
Connect With Brett:
- LinkedIn: https://www.linkedin.com/in/thebrettcurry/
- YouTube: https://www.youtube.com/@omgcommerce
- Website: https://www.omgcommerce.com/
Relevant Links:
- Nulastin: https://nulastin.com
- Leah’s LinkedIn: https://www.linkedin.com/leah-garcia-592988
- Leah’s Instagram: https://www.instagram.com/leahgarciatv/
- Heart & Soil Beef Organics: https://heartandsoil.co/
__
Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, Trevor Crump, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D’Allessandro, Bryan Porter and more
313 episodes
Manage episode 484187761 series 2452172
In this episode of the E-commerce Evolution Podcast, host Brett Curry sits down with with award-winning entrepreneur Leah Garcia (https://www.linkedin.com/in/leah-garcia-592988/), founder of Nulastin (https://nulastin.com/).
Leah has a remarkable journey building a beauty brand with shocking retention numbers—80% blended returning revenue and 65% subscription-based customers. From her bootstrapped beginnings (going from zero to $17.5M before hiring her first employee!) to developing bio-designed elastin products that deliver real results, Leah unpacks the strategies that have made her company a standout success even in uncertain economic times.
—
Sponsored by OMG Commerce - go to (https://www.omgcommerce.com/contact) and request your FREE strategy session today!
—
Chapters:
(00:00) Introducing Leah Garcia
(02:54) Nulastin’s Mission and Core Products
(07:19) How to Achieve High Retention Rates
(12:59) Removing Friction in the Shopping Experience
(19:33) Optimizing Subscription Models
(25:50) Knowing Your Customers & Fostering Connections
(30:50) Improvements to Reduce Churn
(37:08) Direct Response Marketing Insights
(41:42) Navigating Uncertainty in Business
—
Connect With Brett:
- LinkedIn: https://www.linkedin.com/in/thebrettcurry/
- YouTube: https://www.youtube.com/@omgcommerce
- Website: https://www.omgcommerce.com/
Relevant Links:
- Nulastin: https://nulastin.com
- Leah’s LinkedIn: https://www.linkedin.com/leah-garcia-592988
- Leah’s Instagram: https://www.instagram.com/leahgarciatv/
- Heart & Soil Beef Organics: https://heartandsoil.co/
__
Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, Trevor Crump, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D’Allessandro, Bryan Porter and more
313 episodes
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1 Staying Purpose-Driven During Economic Uncertainty: How Mission-Based Brands Navigate Tariffs and Market Pressure with Mickey Winter & Carrie Weidenbach 47:09

1 Generating 65% of Revenue from Subscriptions: How Nulastin Created Exceptional Customer Retention with Leah Garcia 48:11

1 Attribution is Broken: Understanding MTAs, MMMs, and Incrementality 47:31

1 Breaking Through Operational Bottlenecks: How to Scale Your Business Beyond the Founder 52:05

1 Episode 309 - Navigating the Tariff Storm: Smart Strategies to Protect Your E-commerce Profits in 2025 16:49

1 YouTube: Measuring Incrementality, Crafting Effective Ads, and Driving Real Growth with Jordan West 36:11

1 Episode 307 - Agencies, Entrepreneurship and What’s Working Now on Facebook with Molly Pittman 46:25

1 Episode 306 - From Data Overload to Actionable Insights: Measurement Mastery with Chris Mercer 1:00:54

1 Episode 305 - Amazon's New Rules: GeoRank, AI, and the Hidden Forces Shaping Your Product Rankings with Kevin King 43:26

1 Episode 304 - 4 Proven Ways to Double Your Email & SMS Revenue in 2025 (Plus Bonus Tips) with Nick Flint 30:13

1 Episode 303 - Building Billion-Dollar Brands Through Performance Marketing: Lessons from Beauty Industry Pioneer Carey Grange 48:14

1 Episode 302 - Combining PR and Paid Ads for Explosive eComm Growth 37:28

1 Episode 301 - BFCM 2024 Deep Dive: What Actually Worked in 2024 (And What Didn't) 37:36

1 Episode 300 - 11 Game-Changing Lessons for Smarter Growth in 2025 27:52

1 Episode 299 - From Paddle to Profit: How Carbon Pickleball Is Winning the eCommerce Match 47:53
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