AI-Powered Management of Healthcare Revenue Cycles with Nick Nunez RevSpring TRANSCRIPT

Empowered Patient Podcast

Nick Nunez, a strategy and solutions engineer at RevSpring, discusses the significant staffing shortages and technology vendor fragmentation that hamper the healthcare revenue cycle teams. RevSpring is addressing these issues by providing integrated analytics that function seamlessly with existing workflows and various dashboards, helping to prioritize work and eliminate inefficiencies. AI tools are being designed to support the financial and administrative aspects of healthcare, automating certain functions, augmenting human staff, and improving the quality of vendor and patient financial engagement.

Nick explains, "RevSpring has a fairly broad footprint inside of the healthcare revenue cycle ecosystem here, and we support everyone from large health systems, IDNs, these integrated delivery networks, academic medical centers, to specialty clinics and smaller managed care organizations. We also have a footprint, actually, within our early out or bad debt vendors in healthcare. So we really do get an opportunity to see the full lifecycle of revenue even outside the walls of the originating health systems."

"There are a couple of things that we've really started to focus on. We've been in the game for a long time doing things like statements, print and mail, and that is still important. So you asked the question about paper on day-to-day operations. I don't see as much about it, but paper statements out the door is still a need and sometimes an obligation that health systems have. And so we've done a lot to actually invest in giving analytics and insight to make sure that we are sending only the amount of statements via mail that are necessary to drive yield, drive down costs from postage by knowing this patient responds better to a text message versus a digital outreach versus print."

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