The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Content provided by Brook Perry. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brook Perry or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Snowflake’s playbook for operational excellence
Manage episode 489873363 series 3338504
Content provided by Brook Perry. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brook Perry or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Abi Noda speaks with Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering at Snowflake, about how their team builds and sustains operational excellence. They break down the practices and principles that guide their work—from creating two-way communication channels to treating engineers as customers. The conversation explores how Snowflake fosters trust, uses feedback loops to shape priorities, and maintains alignment through thoughtful planning. You’ll also hear how they engage with teams across the org, convert detractors, and use Customer Advisory Boards to bring voices from across the company into the decision-making process.
Where to find Amy Yuan:
• LinkedIn: https://www.linkedin.com/in/amy-yuan-a8ba783/
Where to find Gilad Turbahn:
• LinkedIn: https://www.linkedin.com/in/giladturbahn/
Where to find Abi Noda:
• LinkedIn: https://www.linkedin.com/in/abinoda
In this episode, we cover:
(00:00) Intro: an overview of operational excellence
(04:13) Obstacles to executing with operational excellence
(05:51) An overview of the Snowflake playbook for operational excellence
(08:25) Who does the work of reaching out to customers
(09:06) The importance of customer engagement
(10:19) How Snowflake does customer engagement
(14:13) The types of feedback received and the two camps (supporters and detractors)
(16:55) How to influence detractors and how detractors actually help
(18:27) Using insiders as messengers
(22:48) An overview of Snowflake’s customer advisory board
(26:10) The importance of meeting in person (learnings from Warsaw and Berlin office visits)
(28:08) Managing up
(30:07) How planning is done at Snowflake
(36:25) Setting targets for OKRs, and Snowflake’s philosophy on metrics
(39:22) The annual plan and how it’s shared
Referenced:
80 episodes
Share
Manage episode 489873363 series 3338504
Content provided by Brook Perry. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brook Perry or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Abi Noda speaks with Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering at Snowflake, about how their team builds and sustains operational excellence. They break down the practices and principles that guide their work—from creating two-way communication channels to treating engineers as customers. The conversation explores how Snowflake fosters trust, uses feedback loops to shape priorities, and maintains alignment through thoughtful planning. You’ll also hear how they engage with teams across the org, convert detractors, and use Customer Advisory Boards to bring voices from across the company into the decision-making process.
Where to find Amy Yuan:
• LinkedIn: https://www.linkedin.com/in/amy-yuan-a8ba783/
Where to find Gilad Turbahn:
• LinkedIn: https://www.linkedin.com/in/giladturbahn/
Where to find Abi Noda:
• LinkedIn: https://www.linkedin.com/in/abinoda
In this episode, we cover:
(00:00) Intro: an overview of operational excellence
(04:13) Obstacles to executing with operational excellence
(05:51) An overview of the Snowflake playbook for operational excellence
(08:25) Who does the work of reaching out to customers
(09:06) The importance of customer engagement
(10:19) How Snowflake does customer engagement
(14:13) The types of feedback received and the two camps (supporters and detractors)
(16:55) How to influence detractors and how detractors actually help
(18:27) Using insiders as messengers
(22:48) An overview of Snowflake’s customer advisory board
(26:10) The importance of meeting in person (learnings from Warsaw and Berlin office visits)
(28:08) Managing up
(30:07) How planning is done at Snowflake
(36:25) Setting targets for OKRs, and Snowflake’s philosophy on metrics
(39:22) The annual plan and how it’s shared
Referenced:
80 episodes
All episodes
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Similar to Engineering Enablement by Abi Noda
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
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continue reading
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continue reading
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…
continue reading
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…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
For more than a dozen years, the Stack Overflow Podcast has been exploring what it means to be a software developer and how the art and practice of programming is changing our world. From Rails to React, from Java to Node.js, join the Stack home team for conversations with fascinating guests to help you understand how technology is made and where it’s headed.
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
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