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Crisis - What Works, What Doesn't, with Lee Caraher
Manage episode 497536523 series 1258653
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Communications is the CENTER OF ALL THINGS. Lee Caraher talks all things communications – from language to format to medium, from employee engagement to great leadership, from PR to social media, and Reputation management to personal branding, bringing you key insights from her experience and expertise that can be used in the day to day to make your work, your PR, your culture, and your potential WORK.
What you will learn in this episode:
- Why crisis communications are essential for all leaders
- How to prepare a crisis communication plan in advance
- What four essential steps to take immediately when a crisis happens
- What to avoid when communicating in the event of a crisis
- How companies like Tylenol, Starbucks, and United Airlines have tackled crisis communication
- Why it is vital to build trust over time to aid in crisis recovery
Resources:
- Website: https://leecaraher.com/
- Website: www.double-forte.com
- Instagram: https://www.instagram.com/leecaraher/
- LinkedIn: https://www.linkedin.com/in/leecaraher
- Facebook: https://www.facebook.com/LeeCaraher1/
- Twitter: https://twitter.com/leecaraher
208 episodes
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