163: The Best of the Healthcare QualityCast: Evita Payton, MSHI, MSHA, LSSBB

Excellence In Healthcare Podcast

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Evita is a certified Lean Six Sigma Black Belt and holds dual master’s degrees in Healthcare Administration and Health Informatics from the University of Alabama-Birmingham.Here in Episode #48 Evita opens our show with a classic quote to help us avoid the mistakes of rework;She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path;Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks;And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems;Evita shares an impressive aha moment that lead to her earning additional credentials in healthcare informatics;She shares her excitement in the progress being made to foster more patient participation in their own care processes;Evita gives us powerful examples of how investing in people can have tremendous impacts on the personal and professional make-up of our teams;And she illustrates a phenomenal story of leading by example gained from her time in service as a US Marine.Evita, thank you for your service to our country, our healthcare industry, and to our podcast to share your story!I hope that you find continued success with your teams as you continue move forward and make great strides in your healthcare quality improvement career!Quality people, I hope that you enjoy todays show with Evita and that you and your teams are all set to continue bringing value to your organizations, your patients, and your communities

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