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Elements of great bot design
Manage episode 342942217 series 2928647
Content provided by CGI UK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CGI UK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Making customers feel like they’re engaging with a real person rather than a bot is primarily a product of skillful design.
In this podcast our experts discuss how design seems to be the most overlooked part of Conversational AI, why it’s so important, and a design hack businesses can use to improve the customer experience.
59 episodes
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Manage episode 342942217 series 2928647
Content provided by CGI UK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CGI UK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Making customers feel like they’re engaging with a real person rather than a bot is primarily a product of skillful design.
In this podcast our experts discuss how design seems to be the most overlooked part of Conversational AI, why it’s so important, and a design hack businesses can use to improve the customer experience.
59 episodes
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Similar to Experience CGI
** Ad-free episodes are available to our paid supporters over at patreon.com/geeks ** Host David Barr Kirtley, author of the book Save Me Plz and Other Stories, talks geek culture with guests such as Neil Gaiman, George R. R. Martin, Richard Dawkins, Simon Pegg, Bill Nye, Margaret Atwood, Neil deGrasse Tyson, and Ursula K. Le Guin. Geek’s Guide to the Galaxy has appeared on recommended podcast lists from NPR, The Guardian, Wired, The A.V. Club, BBC America, CBC Radio, WVXU, io9, Omni, The St ...
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continue reading
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continue reading
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