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Experiencing Data w/ Brian T. O’Neill (UX for AI Data Products, SAAS Analytics, Data Product Management)
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170 - Turning Data into Impactful AI Products at Experian: Lessons from North American Chief AI Officer Shri Santhnam (Promoted Episode)
Manage episode 485147144 series 2938687
Today, I'm chatting with Shri Santhanam, the EVP of Software Platforms and Chief AI Officer of Experian North America. Over the course of this promoted episode, you’re going to hear us talk about what it takes to build useful consumer and B2B AI products. Shri explains how Experian structures their AI product teams, the company’s approach prioritizing its initiatives, and what it takes to get their AI solutions out the door. We also get into the nuances of building trust with probabilistic AI tools and the absolutely critical role of UX in end user adoption.
Note: today’s episode is one of my rare Promoted Episodes. Please help support the show by visiting Experian’s links below:
Links
106 episodes
Manage episode 485147144 series 2938687
Today, I'm chatting with Shri Santhanam, the EVP of Software Platforms and Chief AI Officer of Experian North America. Over the course of this promoted episode, you’re going to hear us talk about what it takes to build useful consumer and B2B AI products. Shri explains how Experian structures their AI product teams, the company’s approach prioritizing its initiatives, and what it takes to get their AI solutions out the door. We also get into the nuances of building trust with probabilistic AI tools and the absolutely critical role of UX in end user adoption.
Note: today’s episode is one of my rare Promoted Episodes. Please help support the show by visiting Experian’s links below:
Links
106 episodes
All episodes
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1 173 - Pendo’s CEO on Monetizing an Analytics SAAS Product, Avoiding Dashboard Fatigue, and How AI is Changing Product Work 43:49

1 172 - Building AI Assistants, Not Autopilots: What Tony Zhang’s Research Shows About Automation Blindness 44:24

1 171 - Who Can Succeed in a Data or AI Product Management Role? 50:04

1 170 - Turning Data into Impactful AI Products at Experian: Lessons from North American Chief AI Officer Shri Santhnam (Promoted Episode) 42:33

1 169 - AI Product Management and UX: What’s New (If Anything) About Making Valuable LLM-Powered Products with Stuart Winter-Tear 1:01:05

1 168 - 10 Challenges Internal Data Teams May Face Building Their First Revenue-Generating Data Product 38:24

1 167 - AI Product Management and Design: How Natalia Andreyeva and Team at Infor Nexus Create B2B Data Products that Customers Value 37:34

1 166 - Can UX Quality Metrics Increase Your Data Product's Business Value and Adoption? 26:12

1 165 - How to Accommodate Multiple User Types and Needs in B2B Analytics and AI Products When You Lack UX Resources 49:04

1 164 - The Hidden UX Taxes that AI and LLM Features Impose on B2B Customers Without Your Knowledge 45:25

1 163 - It’s Not a Math Problem: How to Quantify the Value of Your Enterprise Data Products or Your Data Product Management Function 41:41

1 162 - Beyond UI: Designing User Experiences for LLM and GenAI-Based Products 42:07

1 161 - Designing and Selling Enterprise AI Products [Worth Paying For] 34:00

1 160 - Leading Product Through a Merger/Acquisition: Lessons from The Predictive Index’s CPO Adam Berke 42:10

1 159 - Uncorking Customer Insights: How Data Products Revealed Hidden Gems in Liquor & Hospitality Retail 40:47
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