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Are AI Powered Contact Centres the Future?
Manage episode 436401162 series 2132336
Content provided by Softcat. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Softcat or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Customer service is tough for everyone, but how do we make it better for the employee and for the customer?
Business contact centres are starting to use AI at the very first step of their customer interactions. By automating elements of the customer service interaction and using AI insights, staff can resolve service incidents faster and keep customers happy.
Our team of experts, Andrew Hermsen, Softcat's Chief Technologist for Data, Automation and AI, and Lucky Sharma, Senior Partner Solutions Architect at AWS are here to answer the key questions to understand if AI contact centres are the future, and as always, to talk tech in simple jargon free language.
If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.
Have you got a burning question for the team? Please send an email to [email protected] and visit softcat.com
Hosted on Acast. See acast.com/privacy for more information.
86 episodes
Share
Manage episode 436401162 series 2132336
Content provided by Softcat. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Softcat or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Customer service is tough for everyone, but how do we make it better for the employee and for the customer?
Business contact centres are starting to use AI at the very first step of their customer interactions. By automating elements of the customer service interaction and using AI insights, staff can resolve service incidents faster and keep customers happy.
Our team of experts, Andrew Hermsen, Softcat's Chief Technologist for Data, Automation and AI, and Lucky Sharma, Senior Partner Solutions Architect at AWS are here to answer the key questions to understand if AI contact centres are the future, and as always, to talk tech in simple jargon free language.
If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.
Have you got a burning question for the team? Please send an email to [email protected] and visit softcat.com
Hosted on Acast. See acast.com/privacy for more information.
86 episodes
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Similar to Explain IT
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
1
Defensive Security Podcast - Malware, Hacking, Cyber Security & Infosec
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Defensive Security is a weekly information security podcast which reviews recent high profile cyber security breaches, data breaches, malware infections and intrusions to identify lessons that we can learn and apply to the organizations we protect.
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
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continue reading
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TechStuff is getting a system update. Everything you love about Tech Stuff now twice the bandwidth with new hosts, Oz Woloshyn (Sleepwalkers) and Karah Preiss (Sleepwalkers). Oz and Karah bring humour and wit to the table as they break down what's happening in tech...and what it says about us. TechStuff is the podcast where technology meets culture. We speak to the folks building the future to understand what tomorrow will look like and how our technology is changing us: how we live, how we ...
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