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ServiceNow SLA Reporting Topic: Median, Percentile, TP 50/90/99
Manage episode 214850781 series 1222954
Content provided by exploreanalytics.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by exploreanalytics.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This video explains when and why to use medians and percentiles to measure service delivery data, and walks through building those reports against ServiceNow data in real-time.
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Manage episode 214850781 series 1222954
Content provided by exploreanalytics.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by exploreanalytics.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This video explains when and why to use medians and percentiles to measure service delivery data, and walks through building those reports against ServiceNow data in real-time.
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Africa-focused technology, digital and innovation ecosystem insight and commentary.
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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