EP 259: Andrew Reese, Solda.ai

Finovate Podcast

I’m sold! – connecting with FinovateSpring Best of Show winner Solda.ai on their award-winning solution.

Detailed Summary:

In this Finovate podcast episode, host Greg interviews Andrew Reese, the U.S. go-to-market lead for Solda.ai, a FinovateSpring Best of Show winner. Solda builds artificial intelligence sales representatives that help financial institutions boost revenue and cut costs by mirroring their best sales representatives at scale across phone, text, email, and chat channels. The technology resonated strongly with the Finovate audience because it addresses common challenges in scaling sales operations, including high costs, burnout, and inconsistent performance, while maintaining the human connection that’s essential in customer interactions.

For B2C applications, Solda’s AI can handle the entire sales process from initial outreach to closing deals, including post-call tasks like updating CRMs. For B2B scenarios, the AI focuses on initial conversations, qualifying leads, and setting meetings with human sales representatives. The company emphasizes transparency about AI use while noting that less than 1% of customers actually ask if they’re speaking with AI. Solda works closely with clients to train the AI on both what to say and what not to say, which is particularly important in heavily regulated industries like banking.

Looking to the future, Solda aims to improve its AI’s capabilities to consistently outperform human sales representatives and leverage conversation data to provide richer analytics for clients. The company had insightful conversations at FinovateSpring about potential applications in wealth management and insurance. Rather than replacing human teams entirely, Solda focuses on automating repetitive, mundane tasks that cause burnout and inconsistent performance, allowing human employees to focus on more strategic work like handling escalations and high-priority conversations. The goal is to help organizations transform to work alongside AI while giving human employees more purposeful roles.

More info:

Solda.ai: https://www.solda.ai/fintech; https://www.linkedin.com/company/solda-ai/

Andrew Reese: https://www.linkedin.com/in/andrewpreese/

Greg Palmer: https://www.linkedin.com/in/gregbpalmer/

Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/

FinovateSpring: https://informaconnect.com/finovatespring/

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