Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
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Content provided by TED. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TED or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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How to help your team build trust
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Content provided by TED. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TED or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Establishing trust with customers and constituents is the cornerstone of a healthy organization—but frontline teams must learn how to do it. In this episode, Anne and Frances help a concerned caller who worries that her team isn’t handling the public’s concerns with enough empathy. Together, they brainstorm actionable ways to improve her team’s trust-building skills by celebrating wins, leaning on each other to solve problems, and using the tried-and-true “trust triangle” framework to better understand the costs of their communication patterns.
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
Want to help shape TED’s shows going forward? Fill out our survey!
Hosted on Acast. See acast.com/privacy for more information.
117 episodes
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Manage episode 471770248 series 3467728
Content provided by TED. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TED or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Establishing trust with customers and constituents is the cornerstone of a healthy organization—but frontline teams must learn how to do it. In this episode, Anne and Frances help a concerned caller who worries that her team isn’t handling the public’s concerns with enough empathy. Together, they brainstorm actionable ways to improve her team’s trust-building skills by celebrating wins, leaning on each other to solve problems, and using the tried-and-true “trust triangle” framework to better understand the costs of their communication patterns.
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
Want to help shape TED’s shows going forward? Fill out our survey!
Hosted on Acast. See acast.com/privacy for more information.
117 episodes
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Similar to Fixable
Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
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continue reading
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…
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