Less Noise. More Voice: Lisa Coleman’s Road to the Boardroom

Follow The Brand Podcast with Host Grant McGaugh

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A blood-soaked pillow and a 14-year-old's helplessness forever shaped Lisa Coleman's approach to healthcare. Now Director of Critical Care at Jackson Memorial Hospital, Lisa shares the pivotal moment that ignited her nursing career and the values that guide her leadership journey.
Stepping into the Follow Brand Podcast, Lisa reveals the leadership challenges she navigated during the COVID-19 pandemic while managing a 30-bed critical care unit. With constantly changing protocols and diminishing staff resources, she created a culture of resilience that enabled her team to provide exceptional patient care despite unprecedented obstacles. This crisis management experience solidified her identity as a strategic leader who balances operational excellence with genuine empathy.
Lisa's leadership philosophy—"less noise, more voice"—empowers team members while ensuring clear communication in high-stakes environments. Through mentorship, she's transformed struggling nurses into confident practitioners, witnessing their growth over decades. This commitment to developing others has inspired her to create a formal mentorship program at Jackson Health System, designed to cultivate the next generation of nursing executives. The podcast explores how Lisa's Brand Blueprint Strategy assessment revealed she's already performing at the Chief Nursing Officer level, validating her capabilities and providing a framework for continued growth. For aspiring healthcare leaders, Lisa offers powerful guidance: "Be courageous to step out and take on those roles that you may not feel you're meant to be in." Subscribe to hear how trauma-informed leadership is reshaping healthcare from bedside to boardroom.

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Chapters

1. Introduction to Lisa Coleman (00:00:00)

2. Personal Journey to Nursing (00:01:37)

3. Leading Through COVID-19 Crisis (00:03:28)

4. Less Noise, More Voice Philosophy (00:05:58)

5. Impact of Mentorship (00:07:38)

6. Building Executive Visibility (00:09:13)

7. Balancing Empathy with Accountability (00:13:15)

8. Creating a Nursing Legacy (00:14:52)

9. Insights on Nurse Executive Role (00:17:45)

10. Brand Blueprint Results and Impact (00:19:26)