Meet Your Customers Where They Are - With Brett Schulman, CEO Of CAVA Founders Focus podcast

Meet Your Customers Where They Are - with Brett Schulman, CEO of CAVA

4y ago 24:43

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How can you keep up with shifting customer expectations?

You have to meet your customers where they are.

Brett Schulman, CEO and Co-Founder of CAVA, has been able to adapt to accelerated trends by putting his customers and team first.

(0:43) Pre-COVID trends have been accelerated and amplified
(2:21) Transformational changes that have occurred over the past year
(3:55) Set the bar high in order to keep up with changing environments and regulations
(4:49) Supporting team members
(6:17) Adapting to accelerated trends (curbside pickup, delivery, etc.)
(9:31) Prioritizing digital hospitality to meet customer needs
(14:16) Balancing digital vs. physical channels
(15:51) Geographic shifts = behavior changes of the COVID consumer
(19:11) What trends will stick what will fade away
(23:00) Advice for other business leaders

Check out Scott's Entrepreneur article to learn what he took away from this conversation - "How COVID Has Accelerated Customers Controlling Everything"

Have feedback? Connect with Scott Case on LinkedIn

Visit foundersfocus.com to join the live video sessions, watch past sessions, and see what topics are up next.

88 episodes