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Kim Rivers: Keeping customer relationships at the forefront of your growth strategy

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Manage episode 314790961 series 3250198
Content provided by Rosie Mattio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rosie Mattio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How does a brand go from being a startup to the largest MSO in its industry? In cannabis and beyond, it takes intelligent leadership and a constant feedback loop with consumers to grow to such impressive heights. In this episode, Kim Rivers, CEO of Trulieve, talks about how Trulieve prioritizes connecting with their consumers to ensure customer trust and allow the business to take root in a variety of markets. She discusses the necessity of embracing the changes and fast-paced nature of the industry, innovating based on consumer feedback and adapting to the many different types of markets throughout the states.
  continue reading

87 episodes

Artwork
iconShare
 
Manage episode 314790961 series 3250198
Content provided by Rosie Mattio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rosie Mattio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How does a brand go from being a startup to the largest MSO in its industry? In cannabis and beyond, it takes intelligent leadership and a constant feedback loop with consumers to grow to such impressive heights. In this episode, Kim Rivers, CEO of Trulieve, talks about how Trulieve prioritizes connecting with their consumers to ensure customer trust and allow the business to take root in a variety of markets. She discusses the necessity of embracing the changes and fast-paced nature of the industry, innovating based on consumer feedback and adapting to the many different types of markets throughout the states.
  continue reading

87 episodes

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