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Pre-Sales for Customer Success | Sumant Pal - Totango, Veritas
Manage episode 362112019 series 3425775
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Alok Shukla, in a conversation with Sumant Pal, Ex-SVP of Sales Engineering at Totango, Ex-Veritas, on why the presales and customer success are converging and why post-sales is the main revenue driver for most saas businesses.
Chapters
1. Introduction (00:00:00)
2. Customer Value (00:06:16)
3. Should CS be selling? (00:09:45)
4. Are there CS tools for mid-market? (00:15:11)
5. Are pre-sales systems different than CS systems? (00:17:41)
6. Which activity to automate - Human or Product? (00:21:04)
7. Should Product Managers be incentivized? (00:27:01)
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