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Enterprising Insights, Episode 14: Leveraging Software to Balance Product Demand and CX
Manage episode 403649167 series 2427165
Content provided by The Futurum Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Futurum Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director, Keith Kirkpatrick, discusses how enterprise software can be leveraged to balance product demand against CX, using the current challenges in the airline space around carry-on baggage. He delves into the challenge of balancing a wide range of customer preferences and behaviors around a single product or service, and discusses how CX software and systems can be used to address these challenges while improving the CX for customers and maintaining revenue streams. He then closes the show with the “Rant or Rave” segment.
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Manage episode 403649167 series 2427165
Content provided by The Futurum Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Futurum Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director, Keith Kirkpatrick, discusses how enterprise software can be leveraged to balance product demand against CX, using the current challenges in the airline space around carry-on baggage. He delves into the challenge of balancing a wide range of customer preferences and behaviors around a single product or service, and discusses how CX software and systems can be used to address these challenges while improving the CX for customers and maintaining revenue streams. He then closes the show with the “Rant or Rave” segment.
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Similar to Futurum Tech Webcast
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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