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How to Bring a Member BACK from the Brink of Cancellation
Manage episode 425626459 series 3479198
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Are you ready to enrich more lives, increase your member base, reduce your cancels and increase the lifetime value of each member?
It’s time to curate the community at your gym because news flash, just because you own a gym… doesn't mean you have a community. You just have members.
In today’s episode, we’re talking about how to differentiate your GYM from the one across the road. We’re breaking down the 5 types of members you have in your studio right now, how to identify them and how to get them MORE involved in your studio. And of course, we have a storytime about when we had to kick members OUT of the studio and cancel their memberships.
You’ll hear:
- The group of members in your gym that are at the HIGHEST risk of cancelling without warning (these NEED to be on your radar asap)
- How to kick members out of your studio without creating a fuss
- Why cancelling someone’s membership can SAVE you from the annoying as f*ck members who will try to get a refund out of you
- The text messages we sent to members to guarantee they would be back
… and a whole lot more
WANT MORE:
- To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here
- Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza
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