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Stepping up - Getting it right from the Start. Jamie McDonnell Manager, Okta Customer Success
Manage episode 341954191 series 3345269
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We welcome back Andy Bryars Director of Customer Success EMEA at Okta to share the secrets of his team’s success and shine a spotlight on one of his brightest stars.
Moving from an individual contributor to manager role is one of the biggest changes we experience in our career. Jamie McDonnell from Okta’s EMEA Customer Success team shares his experience of the step up. We also get to hear about the comprehensive onboarding program that the Customer Success team have implemented to set all their new hires up for success.
This podcast is packed full of practical practices that all of the CS team embrace with extraordinary results.
Topics covered include:
- Journey from individual contributor to manager
- Hiring the right people
- Setting new team members up for success
- Importance of accountability
- Introducing our first TeamX™ Ambassador
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