))
From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi
Manage episode 487140923 series 2930439
Content provided by Ovation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ovation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Eric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable.
- Why retention beats new traffic
- How COVID shifted guest service culture
- Infusing your brand into your team
- Turning feedback into a gift
- 5 A’s of guest recovery
Thanks, Eric!
Links:
https://www.linkedin.com/company/rocknrollsushi/
Chapters
1. Introducing Rock and Roll Sushi's growth journey (00:00:00)
2. Rebuilding guest experience after COVID (00:01:44)
3. Creating a vibrant sushi experience (00:03:20)
4. The keys to guest happiness (00:04:54)
5. Using feedback to improve operations (00:07:07)
6. Treating feedback as coaching (00:10:20)
7. Closing thoughts and where to follow (00:14:20)
377 episodes
Share
