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From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi
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Eric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable.
- Why retention beats new traffic
- How COVID shifted guest service culture
- Infusing your brand into your team
- Turning feedback into a gift
- 5 A’s of guest recovery
Thanks, Eric!
Links:
https://www.linkedin.com/company/rocknrollsushi/
Chapters
1. Introducing Rock and Roll Sushi's growth journey (00:00:00)
2. Rebuilding guest experience after COVID (00:01:44)
3. Creating a vibrant sushi experience (00:03:20)
4. The keys to guest happiness (00:04:54)
5. Using feedback to improve operations (00:07:07)
6. Treating feedback as coaching (00:10:20)
7. Closing thoughts and where to follow (00:14:20)
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