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How Savory Fund Powers Guest Experience at Scale with Josh Boshard
Manage episode 485287164 series 2930439
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Josh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.
Zack and Josh discuss:
- Why momentum is the most underrated part of guest experience
- How tech can elevate—not replace—hospitality
- The difference between one-off issues and systemic problems
- Why Savory uses guest data to empower, not punish, teams
- The importance of real-time visibility in multi-unit operations
Thanks, Josh!
Links:
https://www.linkedin.com/in/joshboshard/
https://www.linkedin.com/company/savoryfund/
Chapters
1. Meet Josh Beauchard, COO of Savory Fund (00:00:00)
2. Tech Background's Impact on Restaurant Operations (00:01:52)
3. The Power of Momentum in Guest Experience (00:04:15)
4. Leveraging Feedback Data for Operational Improvements (00:08:56)
5. Ovation to Chef Joey Maggiore (00:16:09)
6. Restaurantology and Savory Fund Opportunities (00:19:09)
377 episodes
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