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294 Numbers Don’t Lie: How Data Can Make You a Better Salon Owner with Tom Bentley-Taylor
Manage episode 480893128 series 3564094
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Some people love data! But let's be honest and say that for most hairdressers, studying the numbers in their business is not their favourite pastime.
My Guest today is a returning Guest, Tom Bentley-Taylor, who, amongst other things, originally got the Salon Software brand Short Cuts established in the UK and is currently Managing Director at Vish in the UK.
Tom is unashamedly a numbers guy. He loves data, but more importantly, he loves what data tells you about what's working and what isn’t working in the business.
In today’s podcast, we will discuss:
- The importance of using data in business
- What is the most important data to track in the salon business?
- How data creates clarity for business owners and fairness for their team.
And lots more!
IN THIS EPISODE:
[1:30] Welcoming Tom Bentley-Taylor and his background in salon software
[3:05] The evolution from Shortcuts to Vish and why colour management matters
[6:55] Are salons undercharging for colour? The problem with guesswork
[8:40] How technology reveals the true cost of delivering services
[11:10] Why data creates clarity for owners and fairness for teams
[13:15] Empowering vs restricting: how stylists respond to numbers
[18:06] Mistakes owners make when introducing change
[22:45] Pricing, margin, and why protecting profit isn’t optional
[25:20] “Creative freedom” vs business responsibility
[28:10] The difference data makes to accountability
[32:40] How Vish works with existing systems
[34:02] The data that helps drive decision-making
[36:40] The mindset of high-performing salon owners
[38:55] Final advice from Tom: stop guessing and start tracking
Want MORE to help you GROW?
📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/
🆘 Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/
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Until next time!
Antony
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