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Onboarding Operations: Scaling Onboarding at Sendoso with Jerry Henry
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Adopting new software is a big business decision for any company. You’re likely investing considerable time, money and effort to get it up and running.
Having a partner that is aligned around your goals and expectations of that investment can be the difference between a prosperous long-term relationship and a spiral into frustration and ultimately an expensive break-up.
Our guest today is Jerry Henry, Director Professional Services and Onboarding at Sendoso. In this episode you’ll hear how he:
- Defines 4 pillars of onboarding at Sendoso
- Empowers his team to get creative helping customers
- Reports on the business impact of onboarding performance
- Maps the journey for customers from closed won to successful
- Ensures a smooth handoff from sales to onboarding for customers
Enjoyed this episode? Connect with Jerry on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
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