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Navigating the Future of AI-Driven Patient Engagement

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Manage episode 470896397 series 1087695
Content provided by Anthony Guerra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anthony Guerra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we’ll speak to leaders who are focused on providing an optimal AI-powered interactive voice recognition experience so – as often as possible – patients can efficiently get their questions answered without needing to “speak to a representative.”

Source: Navigating the Future of AI-Driven Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

  continue reading

103 episodes

Artwork
iconShare
 
Manage episode 470896397 series 1087695
Content provided by Anthony Guerra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anthony Guerra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we’ll speak to leaders who are focused on providing an optimal AI-powered interactive voice recognition experience so – as often as possible – patients can efficiently get their questions answered without needing to “speak to a representative.”

Source: Navigating the Future of AI-Driven Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

  continue reading

103 episodes

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