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6 Ways to Reduce Hearing Aid Returns and Enhance Patient Satisfaction in 2025
Manage episode 452235811 series 3464547
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Discover how to transform your hearing care practice with insights from Blaise Delfino, as we promise to reveal the keys to reducing hearing aid return rates drastically. Blaise opens up about his journey to achieving a return rate of less than 1%, sharing strategies that focus on enhancing patient satisfaction and making hearing aids financially accessible. By refining patient interactions and service delivery models, Blaise and his team not only retained more patients but turned them into advocates for better hearing. Learn how offering financing options like CareCredit can remove financial barriers, ensuring that hearing technology is accessible to all who need it.
Explore the art of creating a patient-centered approach that doesn't just satisfy but truly engages. From the personal touch of handwritten thank you cards to the precision of real ear measurement and tympanometry, discover how these best practices can elevate the patient experience and reduce frustration. Setting realistic expectations about hearing aids—emphasizing improved speech clarity over mere sound amplification—keeps patients informed and content. By focusing on these strategies, we aim to increase referrals and establish a thriving practice that better serves its community while supporting patients on their hearing journeys.
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Chapters
1. 6 Ways to Reduce Hearing Aid Returns and Enhance Patient Satisfaction in 2025 (00:00:00)
2. Improving Hearing Aid Return Rates (00:00:19)
3. Enhancing Hearing Aid Patient Experience (00:15:48)
4. Maximizing Patient Satisfaction With Hearing Aids (00:28:02)
193 episodes
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