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Sahar Lone: conscious buyers and transparent booking policies are equally needed
Manage episode 493643539 series 2098282
Would-be customers are being charged for cancelling bookings.
One customer was even pinged $250 for pulling out of a 5-person table.
Consumer NZ Communication and Campaigns Manager Sahar Lone says people must be aware of the contract they enter when booking.
However, she adds businesses must be reasonable and transparent with their policies to avoid controversy.
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
10027 episodes
Manage episode 493643539 series 2098282
Would-be customers are being charged for cancelling bookings.
One customer was even pinged $250 for pulling out of a 5-person table.
Consumer NZ Communication and Campaigns Manager Sahar Lone says people must be aware of the contract they enter when booking.
However, she adds businesses must be reasonable and transparent with their policies to avoid controversy.
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
10027 episodes
All episodes
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