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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX


1 #697: Building the total experience for customers with AJ Joplin, Forrester 24:10
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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
015: One Click Browsing
Manage episode 49842673 series 51244
Content provided by HelpDeskTV. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HelpDeskTV or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Host: Rudy Stebih
With One Click Browsing, your favorite websites can be accessed directly from the Windows taskbar so that you don't need to first open the browser.
Running time: 3:56
…
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With One Click Browsing, your favorite websites can be accessed directly from the Windows taskbar so that you don't need to first open the browser.
Running time: 3:56
18 episodes
Manage episode 49842673 series 51244
Content provided by HelpDeskTV. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HelpDeskTV or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Host: Rudy Stebih
With One Click Browsing, your favorite websites can be accessed directly from the Windows taskbar so that you don't need to first open the browser.
Running time: 3:56
…
continue reading
With One Click Browsing, your favorite websites can be accessed directly from the Windows taskbar so that you don't need to first open the browser.
Running time: 3:56
18 episodes
All episodes
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Help Desk TV: Windows 7

1 018: First Looks At Internet Explorer 10 (IE10) 3:54
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Host: Rudy Stebih On April 12, Microsoft released the first platform preview for Internet Explorer 10. Running time: 3:54
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Help Desk TV: Windows 7

1 017: Surfing the Web in IE9 Without Leaving a Trail 2:34
2:34
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Host: Rudy Stebih Internet Explorer 9's InPrivate Browsing enables you to surf the web without leaving a trail. Running time: 2:34
Host: Rudy Stebih Internet Explorer 9 takes full advantage of the operating system and hardware to fully accelerate rendering of web pages. Running time: 5:27
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Help Desk TV: Windows 7

Host: Rudy Stebih With One Click Browsing, your favorite websites can be accessed directly from the Windows taskbar so that you don't need to first open the browser. Running time: 3:56
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Help Desk TV: Windows 7

1 014: Exploring The New Windows Aero Desktop Features 3:06
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Host: Rudy Stebih Windows 7 includes a new feature called 'Aero Snaps' that makes it easy to work with certain windows without being distract by the clutter of others. Aero Snap has 3 functions... Running time: 3:06
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Help Desk TV: Windows 7

Host: Rudy Stebih So what have you got to do to enjoy an Internet speed increase in IE8? Simple! This episode will show you all the details. Running time: 1:48
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Help Desk TV: Windows 7

1 012: Upgrading Windows XP to Windows 7 - Part 2 3:10
3:10
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Host: Rudy Stebih Once Windows 7 is installed and up-to-date, it’s time to bring back those data files & settings. Running time: 3:10
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Help Desk TV: Windows 7

1 011: Upgrading Windows XP to Windows 7 - Part 1 5:35
5:35
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Host: Rudy Stebih While Windows Vista allows you to perform an in-place upgrade to Windows 7, Windows XP does not. Running time: 5:35
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Help Desk TV: Windows 7

1 010: Check Your Network and Internet Connections 1:00
1:00
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Host: Rudy Stebih The Network And Sharing Center Panel provides a one-stop access to all networking settings. Running time: 1:00
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Help Desk TV: Windows 7

Host: Rudy Stebih New to Windows 7, security-related options have been gathered in a new application called 'Action Center'. Running time: 2:25
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Help Desk TV: Windows 7

Host: Rudy Stebih A default installation of Windows 7 includes basic security safeguards that protect your PC from a variety of threats with one important exception. Running time: 1:01
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Help Desk TV: Windows 7

1 007: Measuring The Performance Of Your Computer System 1:16
1:16
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Host: Rudy Stebih We are going to show you how to view & measure your computer systems performance index on the key subsystems. Running time: 1:16
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Help Desk TV: Windows 7

Host: Rudy Stebih If your looking to change your screen resolution to fit more windows on your screen or to make the windows larger if your having trouble seeing the window, this video will show you how to make the screen resolution larger or smaller. That is to say, make your windows screen larger or smaller. Running time: 1:29…
Host: Rudy Stebih Introduction to Internet Explorer 8 new browsing capabilities called Accelerators. Running time: 1:05
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Help Desk TV: Windows 7

Host: Rudy Stebih The new action center consolidates messages, troubleshooting tools and basic system management functions in a single location. Running time: 1:19
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Help Desk TV: Windows 7

Host: Rudy Stebih A brief look at the new file organizing feature called 'Libraries' which presents a unified view of data files stored in multiple locations that you can search, filter, sort and group the entire collection. Running time: 1:19
Host: Rudy Stebih Check out some of the new features with the Windows 7 taskbar. Running time: 1:34
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Help Desk TV: Windows 7

1 001: Finding Basic Information About Your Computer 1:33
1:33
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Host: Rudy Stebih Answers to basic questions about your operating system and computer. Running time: 1:33
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