The Principles for Building Excellent AI Features with Superhuman’s Lorilyn McCue

High Agency: The Podcast for AI Builders

How do you build AI tools that actually meet users’ needs? In this episode of High Agency, Raza speaks with Lorilyn McCue, the driving force behind Superhuman’s AI-powered features. Lorilyn lays out the principles that guide her team’s work, from continuous learning to prioritizing user feedback. Learn how Superhuman’s "learning-first" approach allows them to fine-tune features like Ask AI and AI-driven summaries, creating practical solutions for today’s professionals.

00:00 - Introduction
04:20 - Overview of the Superhuman
06:50 - Instant Reply and Ask AI
10:00 - Building On-Demand vs. Always-On AI Features
13:45 - Prompt Engineering for Effective Summarization
22:35 - The Importance of Seamless AI Integration in User Workflows
25:10 - Developing Advanced Email Search with Contextual Reasoning
29:45 - Leveraging User Feedback
32:15 - Balancing Customization and Scalability in AI-Generated Emails
36:05 - Approach to Prioritization
39:30 - Real-World Use Cases: The Versatility of Current AI Capabilities
43:15 - Learning and Staying Updated in the Rapidly Evolving AI Field
46:00 - Is AI Overhyped or Underhyped?
49:20 - Final Thoughts and Closing Remarks

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Humanloop is an Integrated Development Environment for Large Language Models. It enables product teams to develop LLM-based applications that are reliable and scalable. To find out more go to humanloop.com