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The Secret To Building Loyal Customers Revealed!
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📺 Mastering the Customer Connection: Build Loyalty, Trust & Sales | Home Services Revolution with Chris Moore
Do your customers remember you—or just the job?
In this episode of Home Services Revolution, Chris Moore shares how the most successful home service businesses don’t just complete jobs—they create connections. Learn how to improve trust, increase close rates, and drive repeat business by mastering the customer journey at every stage.
You’ll learn:
✅ How to make your business unforgettable before the sale
✅ Three moments during the job that build trust and brand loyalty
✅ What most businesses miss after the work is done
✅ The Three-by-Three Rule that can 2x your close rate
✅ Simple strategies that create raving fans without increasing your budget
If you want to grow your HVAC, plumbing, remodeling, or service business without competing on price—this episode is your playbook.
⏱️ Chapter Markers:
00:00 – Introduction: The Importance of Customer Connection
00:43 – Case Study: Derek’s HVAC Business
02:51 – Stage One: Connecting Before the Close
06:58 – Stage Two: Connection During the Job
12:34 – Stage Three: Connection After the Sale
21:34 – Action Plan and Masterclass Invitation
22:37 – Conclusion: Building Trust and Community
💡 Action Step: Choose one stage of your customer journey to improve this week. Write out a simple script or checklist and train your team on it. Start building connection on purpose.
🔔 Like this episode? Subscribe for weekly strategies to grow your home service business with purpose and profit.
📤 Share with someone in the trades who needs to hear this message today.
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My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.
👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com
Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com
QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.
Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.
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ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.
Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.
“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore
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