335 | Pivoting to Services to Scale With Your Team | with Lucy Jeffrey

Honest Ecommerce

Lucy Jeffrey is the founder of Bare Kind and Candid Founders, two purpose-driven brands built from a mission to make commerce more meaningful. Bare Kind is a bamboo sock company that donates 10% of profits to save the animal featured on each sock, while Candid Founders is both a YouTube channel and growth agency helping consumer brands scale on Faire, a leading B2B wholesale marketplace.

Before launching either company, Lucy worked in banking and began experimenting with ecommerce by selling reusable straws, t-shirts, and other sustainable products. Her viral turtle-themed content and strong brand mission helped Bare Kind stand out in the crowded DTC space and grow into a seasonal powerhouse, with 70% of revenue landing in Q4. But with a growing team and cash flow challenges, Lucy co-founded Candid Founders to help other brands succeed on Faire while smoothing Bare Kind’s revenue curve.

Whether scaling to 1,000+ retail accounts, turning her backend team into a profitable service business, or shutting off paid Meta ads to improve profit margins, Lucy brings a sharp, experimental mindset to Ecommerce. She shares insights on building sustainable DTC brands, making wholesale work, and running two businesses with her husband without relying on outside capital or paid ads. Her story is a masterclass in founder adaptability.

In This Conversation We Discuss:

• [00:40] Intro
• [00:55] Launching with purpose before product clarity
• [02:50] Choosing a name that allows you to pivot
• [03:40] Starting with dropshipping to test demand
• [05:37] Hiring help before scaling ad spend
• [08:09] Comparing traction between early SKUs
• [10:07] Electric Eye, Social Snowball, Portless, Reach & Zamp
• [16:29] Avoiding traps in commoditized markets
• [18:48] Educating retailers to build trust fast
• [22:25] Listening to demand before launching services
• [24:07] Turning internal wins into client services
• [26:22] Plugging the DTC and wholesale channels

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Faire growth agency that helps brands thrive candidfounders.com/
• Comfy, vibrant animal socks that save the world’s animals barekind.co.uk/
• Follow Lucy Jeffrey linkedin.com/in/lucy-jeffrey
• Schedule an intro call with one of our experts electriceye.io/connect
• Drive revenue through affiliates & referrals socialsnowball.io/honest
• Revolutionize your inventory and fulfillment process portless.com/
• Level up your global sales withreach.com/honest
• Fully managed sales tax solution for Ecommerce brands zamp.com/honest

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