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This Is How Airbnb Hosts Can Deliver A Great Guest Experience & Secure 5-Star Reviews Every Time

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Content provided by Host Planet. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Host Planet or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Vacation rental managers need to go the extra mile in order to deliver a great guest experience and secure those all-important five-star reviews.

On this edition of Host Planet Bitesize, Frank Bosi from Hostfully shares a bunch of brilliant tips to help Airbnb hosts and property managers stand out in this competitive market.

Key takeaways:

• Make sure you personalise the experience.

• Use a digital guidebook to help your guests find everything they need.

• Automate your hosting methods without losing the human touch.

1:22 Experiences overview

2:50 Tip 1: personalisation at scale

5:24 Tip 2: use a digital guidebook

8:13 Tip 3: utilise Viator to earn commission

9:12 Tip 4: offer a memorable local experience

11:52 Tip 5: automation without losing the human touch

14:24 Delight your guests with thoughtful extras

16:01 Hot tip: send a follow-up message just after check-in

18:41 Let your personality shine through

21:05 Go the extra mile to stand out

23:55 Keep the local vendors on side by being a great advocate

25:55 Hostfully’s digital guidebooks and PMS

Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:

Property Management Software: Get $500 off onboarding by using the code PLANET500.

Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.

Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1

Keen to book a Hostfully demo? Click here to connect with Frank: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C

Email Frank: frank@hostfully.com

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Episode to check next:

Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=8s

Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: info@hostplanet.club

#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #Hostfully #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo

  continue reading

172 episodes

Artwork
iconShare
 
Manage episode 486576181 series 3509824
Content provided by Host Planet. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Host Planet or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Vacation rental managers need to go the extra mile in order to deliver a great guest experience and secure those all-important five-star reviews.

On this edition of Host Planet Bitesize, Frank Bosi from Hostfully shares a bunch of brilliant tips to help Airbnb hosts and property managers stand out in this competitive market.

Key takeaways:

• Make sure you personalise the experience.

• Use a digital guidebook to help your guests find everything they need.

• Automate your hosting methods without losing the human touch.

1:22 Experiences overview

2:50 Tip 1: personalisation at scale

5:24 Tip 2: use a digital guidebook

8:13 Tip 3: utilise Viator to earn commission

9:12 Tip 4: offer a memorable local experience

11:52 Tip 5: automation without losing the human touch

14:24 Delight your guests with thoughtful extras

16:01 Hot tip: send a follow-up message just after check-in

18:41 Let your personality shine through

21:05 Go the extra mile to stand out

23:55 Keep the local vendors on side by being a great advocate

25:55 Hostfully’s digital guidebooks and PMS

Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:

Property Management Software: Get $500 off onboarding by using the code PLANET500.

Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.

Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1

Keen to book a Hostfully demo? Click here to connect with Frank: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C

Email Frank: frank@hostfully.com

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Episode to check next:

Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=8s

Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: info@hostplanet.club

#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #Hostfully #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo

  continue reading

172 episodes

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Design is more than just aesthetics – it’s how your space makes guests feel, how it connects to the surroundings, and how well it stands the test of time. In this episode of Host Planet Bitesize, award-winning architect Peter Markos shares five essential design principles every short-term rental host should consider before breaking ground or revamping their property. From integrating natural elements to understanding bigger is not necessarily better, Peter’s advice is rooted in both practicality and creativity. Whether you're designing a cabin in the woods or a coastal retreat, this episode is packed with insights to help your rental stand out — thoughtfully and sustainably. Key takeaways: 1. Design with nature, not against it. Properties that embrace natural materials, views, and light feel more welcoming and memorable. 2. Let the location lead. A well-designed STR should reflect and respond to its setting – urban, rural, coastal, or mountainous. 3. Think long-term. Design choices should be durable, timeless, and low-maintenance – saving money and headaches down the line. 1:54 Integrate nature into the design 4:48 Bigger is not necessarily better 6:43 A design which responds to the location 8:53 Build a brand around the structure 10:49 Design for the long-term 14:09 Peter’s ideal rental 16:10 Markos Design Workshop Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Peter Markos: https://www.linkedin.com/in/peter-markos-riba-40281bab/ Markos Design Workshop: https://www.markosdesignworkshop.com/ Episode to check next: 10 Tips To Boost Your Airbnb Listing: https://www.youtube.com/watch?v=iLBGxHFSSo4&t=516s Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #PeterMarkos…
 
What does it take to be a great host and a great neighbour? In this episode of the Host Planet Podcast, we’re joined by Nils Mattisson, CEO and Co-Founder of Minut – the leading smart monitoring solution designed for short-term rental hosts. Drawing on experience from his time at Apple and insights gained while founding Minut, Nils explains how hosts can maintain trust with neighbours, prevent party issues, and stay ahead of growing regulation – all while protecting guest privacy. We dive into how Minut works, how it’s evolving to meet the demands of 2025, and why it’s becoming an essential tool for hosts who want to be proactive and professional. Nils also shares valuable lessons from the field, real-world feedback from property managers and communities, and his take on how short-term rental regulation will continue to shape the future of hosting. Key takeaways: 1. Minut helps hosts be better neighbours. It monitors noise, occupancy, and motion without compromising guest privacy, building trust on all sides. 2. Tech can support compliance. As regulation increases, tools like Minut help hosts stay ahead of local rules and reduce complaints. 3. Being a great host is about people. From communication to community impact, human connection still matters most – and smart tech should enhance that, not replace it. 1:03 How to be a good neighbour 3:35 How Minut can help hosts be good neighbours 6:32 How Minut works 11:09 Founding Minut, via Apple and Airbnb 15:23 How Nils expects Minut tech to develop 18:42 How Minut can help to combat regulation 21:47 Feedback from owners and neighbours about Minut 23:29 Communication in relation to using a monitoring tool 25:18 2025 trends, starting with regulation 27:28 Favourite brand: Wander 28:14 Individual shout-out: Alexander Limpert, GuestReady 28:41 No. 1 lesson learned: it’s all about people Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Nils Mattisson: https://www.linkedin.com/in/nmattisson/ Minut: https://www.minut.com/ Episode to check next: This Vacation Rental Tool Thinks Differently: https://www.youtube.com/watch?v=Sh_Bal6ll-w&t=1634s Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #NilsMattisson #Minut #NoiseMonitoring #STR #Regulation…
 
If you're listing your property on Booking.com, this episode is essential listening. We’re joined by Miro Gospodinov, Founder and CEO of my Data Value, who shares expert tips on how to improve your visibility, increase bookings, and get the most out of Booking.com’s powerful platform. Miro explains how Booking.com’s algorithm works, why consistent optimisation matters, and what hosts and managers often overlook – from using the extranet more effectively to testing changes with real-time data. Whether you're just getting started or want to boost your performance, this episode will help you unlock the full potential of one of the world’s most important OTAs. Key takeaways: 1. Visibility = revenue. The higher you rank, the more bookings you’ll generate. Optimising your profile regularly is crucial. 2. Use the tools Booking.com provides. From promotions to the extranet, leverage the platform’s features to stand out. 3. Always be testing. Small changes (like pricing or messaging tweaks) should be tested and monitored to see what really moves the needle. 2:26 The higher you rank, the more bookings you will achieve 4:24 How to improve your ranking 6:36 Can you always run a special offer? 7:47 Tips to increase visibility 10:29 Use the Booking.com extranet 13:50 Test the changes you make 17:11 What you need to get right from day one 19:49 my Data Value Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi, Hostfully's Senior Director of Partner Development: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Miro Gospodinov: https://www.linkedin.com/in/miro-g/ my Data Value: https://www.mydatavalue.com/ Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=1s Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #MyDataValue #JamesVarley #MiroGospodinov…
 
Is now a good time to invest in a holiday let? According to Rachel Brennan, Senior Manager of Property Onboarding at Sykes Holiday Cottages, the answer is yes – provided you approach it the right way. In this episode of Holiday Let Insider, Rachel explains why holiday lets continue to be a smart long-term investment and shares her top tips for choosing the right property and maximising returns. From picking the perfect location and securing the right mortgage to staying on top of regulations and making your property guest-ready, Rachel breaks down everything new and aspiring owners need to know. Whether you’re just starting your investment journey or looking to grow your portfolio, this episode is packed with practical advice and real-world insight from someone who’s helped hundreds of owners get it right. Key takeaways: 1. Location still reigns supreme. Choose your spot wisely: proximity to local attractions, amenities, and guest demand makes all the difference. 2. Think like a guest. Whether it’s quirky features, high occupancy potential, or thoughtful furnishing, stand out by delivering what travellers want. 3. Get expert support. From specialist mortgage brokers to tax advisors like Zeal, and trusted agents like Sykes, don’t go it alone. 2:07 Why holiday lets are a good investment 5:37 Is it a good time to buy a holiday let? 8:07 Hang in there and reap the benefits 8:47 Buy-to-let vs. holiday let 13:25 Top tips for buying the right property 19:10 No. 1 tip: location, location, location 21:02 No. 2 tip: get the right mortgage 22:40 No. 3 tip: contact Zeal for tax advice 23:31 No. 4 tip: consider health and safety procedures 25:06 No. 5 tip: regulation, rules, licensing 26:51 No. 6 tip: think about renovation and furnishing 28:01 No. 7 tip: get the occupancy level right 29:13 No. 8 tip: pick your niche 30:34 No. 9 tip: local amenities 32:18 No. 10 tip: use the right agent 34:38 Bonus tip: consider quirky rentals Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Rachel Brennan: https://www.linkedin.com/in/rachel-brennan-26098118a/ Sykes Holiday Cottages: https://www.sykescottages.co.uk/letyourcottage/ Episode to check next: 10 Tips For Holiday Let Success: https://www.youtube.com/watch?v=kakSRC83aeo&t=2s Holiday Let Insider is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #SykesCottages #JamesVarley #RachelBrennan…
 
Are short-term rental hosts putting their entire business at risk by relying too heavily on platforms like Airbnb? In this episode of the Host Planet Podcast, sponsored by Hostfully, we sit down with Humphrey Bowles, Founder and CEO of Truvi (formerly Superhog), to unpack why hosts need to stop "building on someone else’s land" – and what they can do to protect their properties and future-proof their operations. From the risks of unchecked guest bookings to the myths around instant book and platform policies, Humphrey offers a no-nonsense take on why verification and guest screening are non-negotiables in today’s market. He also dives into Truvi’s evolving tech, how it differs from Airbnb and Booking.com’s approach, and why thinking like a true hospitality business owner – not just a platform host – is the mindset shift STR pros need now more than ever. Key takeaways: 1. Airbnb isn’t your safety net – Hosts must take ownership of guest screening, verification, and risk mitigation instead of relying on platforms to protect them. 2. Guest screening tech has evolved – Tools like Truvi go beyond basic checks, offering a smarter, scalable way to verify guests and protect your property. 3. Think like a business owner – To build long-term success, stop acting like a user of someone else’s system – and start building your own trusted brand and booking flow. 1:09 Stop building your business on someone else’s land 3:09 Would we be having this conversation if Airbnb didn’t exist? 6:32 Airbnb has so much power (so hosts need to fight back) 10:31 The danger of just being an Airbnb host 12:10 Does Airbnb have a shelf life? 15:34 Airbnb’s policy changes 17:06 Truvi 19:20 The verification process 21:37 Risks of not verifying your guests 23:44 Are Airbnb and Booking.com doing enough when it comes to guest screening? 27:49 The difference between Airbnb and Booking.com 31:26 How guest screening tech is evolving 34:19 The biggest myth about guest screening 37:21 Instant book is OK – so long as you screen guests 38:48 Favourite brands: Boostly, StayFi, Breezeway, PriceLabs, Beyond 40:07 Individual shout-out: the guests who book direct 41:28 Stop thinking like a platform host and start thinking like a hospitality business owner Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Humphrey Bowles: https://www.linkedin.com/in/humphrey-bowles/ Truvi: https://truvi.com/ The Entrepreneurial Illusion: They Take the Gold, You Keep the Glitter | Humphrey Bowles: https://www.youtube.com/watch?v=ARGCJ7cSsDI Episode to check next: This Vacation Rental Pricing Tool Thinks Differently: https://www.youtube.com/watch?v=Sh_Bal6ll-w Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #HumphreyBowles #Truvi #Superhog #GuestScreening…
 
What separates an average short-term rental from one that guests rave about? According to Mark Lumpkin from STR Cribs, it often comes down to the simple, thoughtful details that elevate comfort, security, and overall experience. In this episode of Host Planet Bitesize, Mark shares practical, no-nonsense upgrades that property managers and hosts can implement to boost reviews, improve operations, and impress guests from the moment they arrive. From the type of bedding you choose, to the importance of a full-length mirror, and why smart locks aren’t optional anymore, Mark walks us through the small changes that can make a big difference. He also dives into location-specific amenities, how to think like your guest avatar, and the work STR Cribs is doing to help hosts design guest-centric stays that convert. Key takeaways: 1. Smart locks = smart hosting – a high-quality smart lock adds convenience, security, and a smoother guest check-in experience. 2. Design for your guest avatar – tailoring your amenities and decor to your ideal guest helps you stand out in a crowded market. 3. Details matter – quality bedding, a full-length mirror, and relevant amenities can be the difference between a 4-star and a 5-star stay. 1:59 Use a good quality smart lock 4:01 Use high quality bedding 5:30 Install a full-length mirror 6:58 Location-specific amenities 7:57 Think about your guest avatar 9:28 STR Cribs Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi, Hostfully's Senior Director of Partner Development: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Mark Lumpkin: https://www.linkedin.com/in/mark-lumpkin-84b173142/ Mark's email: mlumpkin@strcribs.com Company: https://strcribs.com/ Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0 Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #MarkLumpkin #STRCribs #Hostfully…
 
If you're still setting a base price and hoping for the best, it's time to rethink your entire approach to pricing. On this episode of the Host Planet Podcast, sponsored by Hostfully, we’re joined by Neal Cyr, CEO and Co-Founder at Quibble, to talk all things dynamic pricing – and why the strategies many hosts rely on are not just outdated, but potentially costing them bookings and revenue. Neal explains why fixed minimum rates and base prices might be doing more harm than good, how to find your occupancy sweet spot, and what hosts can learn from the airline industry about pricing with discipline. He also shares how Quibble sets itself apart from other tools, especially when dealing with unique properties, and why tweaking your strategy regularly is key to long-term success. Three key takeaways: 1. Forget the base price – Neal argues that starting with a fixed base rate can limit your revenue potential and prevent you from adapting to real-time market conditions. 2. Aggressive discounting is a mistake – Many hosts over-correct when trying to fill their calendars, but smart, data-driven pricing is more effective than slashing rates. 3. Discipline is everything – Just like airlines, successful STR hosts treat pricing as a performance lever, not a set-and-forget function. 0:56 Why is setting a base price a waste of time? 1:43 How can you find the optimal price? 5:03 Comparisons to other dynamic pricing tools 7:50 Is there an argument to say you shouldn’t set a minimum rate? 9:23 The occupancy level sweet spot 11:02 The challenge of pricing ‘unique’ rentals 11:55 What to consider when pricing 13:56 How Quibble is different to other tools 16:25 Is this set and forget? 18:14 How often should hosts be tweaking their rates? 19:29 The most common pricing mistake: aggressive discounting 21:06 How airlines price (and what we can learn) 22:50 What we can learn from airline pricing: discipline 24:34 The correct set-up is essential for dynamic pricing 26:02 Quibble success stories 27:04 $10 per property, per month. Check out Quibble: 27:26 AI confusion 28:43 Favourite brand: Casago 29:26 Individual shout-out: Jim Barlow 30:06 Biggest lesson learned Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Neal Cyr: https://www.linkedin.com/in/nealcyr/ Quibble: https://quibblerm.com/ Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLs Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #Quibble #NealCyr #RevenueManagement #DynamicPricing #JamesVarley…
 
In this episode of Host Planet Bitesize – sponsored by Hostfully – we welcome Jay Ullrich, CEO and Co-Founder of HostBuddy AI, to share five expert tips for automating your guest messaging without losing the personal touch. Whether you're just getting started with automation or looking to fine-tune your current setup, this episode will help you level up your systems, avoid common pitfalls, and get the most out of your AI tools – without sounding like a robot. Key takeaways: * Create well-timed, value-driven guest touch points that feel human. * Use automation to boost occupancy with smart gap-night upsells. * Avoid robotic AI by using SOPs and digital guidebooks to guide your tools. 1:57 Create touch points with your guests 3:20 Stop sending messages to the wrong guest at the wrong time 5:21 Automate gap night upsells 7:24 Don’t use AI that doesn’t sound like you 10:44 Use standard operating procedures and digital guidebooks to help the AI (it will need it!) 14:11 Check out HostBuddy AI Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Jay Ullrich: https://www.linkedin.com/in/jaytullrich/ HostBuddy AI: https://www.hostbuddy.ai/ Episode to check next: Airbnb Hosts: Stop Saying No To Pets!: https://www.youtube.com/watch?v=6_MoRATH9co Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #AI #GuestCommunication #Automation…
 
Thinking of buying a holiday let? Before you dive into the mortgage process, don’t make these common mistakes. In this episode of the Host Planet Mortgage Podcast, we’re joined by Ben Walker from House and Holiday Home Mortgages, who shares the top five mistakes holiday let mortgage applicants often make — and how to avoid them. From choosing the right type of mortgage to ensuring your paperwork is in order, Ben offers clear, practical advice for navigating the finance side of short-term rental investing. We also cover legal requirements, location strategy, and the value of working with a specialist broker who truly understands the holiday let market. Plus, Ben gives us a quick update on current mortgage rates in the UK. Key takeaways: 1. Location matters more than you think – lenders consider market demand and seasonality when assessing your application. 2. Using the wrong mortgage product (e.g. buy-to-let instead of holiday let) can land you in hot water. 3. Work with a specialist broker who knows the holiday let sector – it’ll save you time, stress, and potentially thousands of pounds. 0:42 House and Holiday Home Mortgages 2:57 Mistake No. 1: ignoring location and market demand 6:29 Mistake No. 2: using the wrong type of mortgage 9:16 Mistake No. 3: overlooking legal and licensing requirements 11:12 Mistake No. 4: submitting incomplete documentation 13:32 Mistake No. 5: not using a specialist holiday let mortgage broker 15:38 Current mortgage rates Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Ben Walker: https://www.linkedin.com/in/ben-walker-8983a237/ House and Holiday Home Mortgages: https://www.hhhmortgages.com/host-planet Episode to check next: Key Considerations For Holiday Let Investors: https://www.hhhmortgages.com/host-planet Host Planet Mortgage Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #HolidayLets #HolidayLetMortgage #Mortgages #BenWalker #JamesVarley…
 
In this episode of the Host Planet Podcast – sponsored by Hostfully – we’re joined by Johanne Hedges, Co-Founder of LiBi, to explore how short-term rental hosts and property managers can build stronger guest loyalty – and boost revenue in the process. Johanne shares insights on how to elevate the guest experience through simple, hotel-inspired touches. From the power of a good mattress to the psychology behind premium add-ons, Johanne reveals how LiBi is helping operators across all budgets create memorable stays while monetising smartly. Whether you're new to the industry or scaling fast, this episode is packed with practical advice you can implement right away. Key takeaways: * Why many hosts overlook the importance of understanding their true guest experience. * Simple ways to upsell and increase your revenue – from high-earning items to everyday essentials. * How LiBi’s plug-and-play platform helps you stand out while staying within budget. There are shout-outs for yhangry and James Varley during the episode, plus a sponsor mention for Hostfully. 0:07 Where are hosts falling short when it comes to building loyalty? 1:17 How important is it for owners to understand the guest experience they are offering? 1:59 What can we learn from hotels? 3:41 Get a good mattress! 4:18 What can operators do to stand out? 5:24 Upselling traction 7:37 Shout about your USPs 8:50 LiBi 11:16 LiBi can suit any budget 12:53 Working with LiBi and the most popular products 14:44 The high-earning commission items 15:34 The best ways of upselling 18:08 LiBi integrations 18:59 LiBi website: 19:46 Favourite brand: yhangry 20:25 Individual shout-out: James Varley 21:06 Go back to basics Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Guest: Johanne Hedges: https://www.linkedin.com/in/johanne-hedges-cofounder-libi/ Company: LiBi: https://www.libiloves.com/ Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLs&t=3s Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #LiBi #JohanneHedges…
 
In this episode of Spotless Stays we dive into the urgent need for cleaning standards in the short-term rental industry. From how STR operators can learn from hotels to why expensive doesn’t always mean better, Stephanie Flint from Rural Stays shares practical insights to help property managers level up their operations. Key takeaways: * Without regulation, quality and consistency vary wildly – and that puts your guest experience at risk. * Even the highest-paid cleaner needs months of training to meet professional STR expectations. * STR hosts and managers can elevate their service by borrowing systems and structure from the hospitality industry. 0:59 Reaction to the Spotless Stays series 1:55 Why STR cleaning needs regulation 4:55 The most expensive cleaner might not be the best 6:50 What can STR operators learn from hotels? 8:49 It takes months to build a good cleaner 11:18 Raising the cleaning industry in STRs 13:31 How Steph can help property management businesses with their cleaning operations Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Stephanie Flint: https://www.linkedin.com/in/stephanie-flint-23170351/ Rural Stays: https://www.ruralstaysyorkshire.com/ Episode to check next: Never Charge a Cleaning Fee at Your Airbnb: https://www.youtube.com/watch?v=k4KOSTYZ2n0 Spotless Stays is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #Cleaning #SpotlessStays #JamesVarley #StephanieFlint #RuralCleans #RuralStays #Yorkshire…
 
In this episode of Host Planet Bitesize – sponsored by Hostfully – we’re joined by Chris Rule from Turno to break down five compelling reasons why vacation rental owners should consider allowing pets. From expanding your guest pool to increasing your nightly rate, Chris shares real-world insights that show how being pet-friendly can be a game-changer for short-term rental hosts looking to boost bookings and guest satisfaction. Chris also addresses common concerns – like cleaning and property care – and explains how services like Turno can help hosts maintain high standards while welcoming furry friends. Plus, he shares practical tips on how to go the extra mile for pet owners and create a five-star experience that encourages longer stays, repeat visits, and glowing reviews. Key takeaways: * Pet-friendly properties attract more guests and often lead to longer stays. * You can increase your rates and build stronger guest loyalty. * With the right cleaning support, welcoming pets doesn’t mean sacrificing quality. 1:57 A larger guest pool 2:27 You can charge more 2:46 Guest loyalty 3:22 Longer stays 4:08 Pet owners are responsible 5:26 This is where short-term rentals can stand out against hotels 6:30 Pet lodging can be expensive 7:51 Deeper cleaning (Turno can help!) 9:44 How to go the extra mile for guests with pets 11:00 Trust the pet owners 12:29 Head to Turno for all your short-term rental cleaning needs Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers: Property Management Software: Get $500 off onboarding by using the code PLANET500. Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB. Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1 Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Chris Rule: https://www.linkedin.com/in/chris-rule-88874b8/ Turno: https://turno.com/find-airbnb-cleaners/?utm_source=ad&utm_medium=promoted&utm_campaign=hch_a_to_z Episode to check next: 10 Tips To Boost Your Airbnb Listing: https://www.youtube.com/watch?v=iLBGxHFSSo4&t=514s Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #ChrisRule #Cleaning #Pets #Turno #STRCleaning…
 
In this episode of the Host Planet Podcast, we're joined by Alex Husner, seasoned marketing expert and co-host of Alex & Annie: The Real Women of Vacation Rentals. Alex shares a wealth of insights on why so many short-term rental businesses fall short when it comes to marketing – and what they can do to fix it. From the challenges of over-reliance on OTAs to the true cost of direct bookings, Alex unpacks actionable strategies that property managers and hosts of all sizes can start using today. Whether you're trying to build a trustworthy brand, boost your credibility online, or simply stay ahead of 2025 marketing trends, this episode is a masterclass in vacation rental growth strategy. Alex also opens up about her recent career move, lessons learned from the industry, and why relationships are the ultimate game-changer. Key takeaways: * Direct bookings are powerful, but they aren’t free – investing in marketing and trust-building is essential. * Brand identity is a major growth driver and helps smaller operators compete with big players. * Success in this industry still comes down to people – your team, your network, and your guests. 1:02 Why companies don’t prioritise marketing 2:40 Too easy with the OTAs 4:40 Airbnb policy changes 7:07 Common mistakes when building a direct booking channel 8:52 Direct bookings are not free 9:23 Direct booking tips 11:16 The role brand identity plays in growing a vacation rental business 13:05 How to gain trust when people visit your website 16:27 Advice to smaller operators who want to look more credible 18:30 Trends in 2025 21:24 Key marketing messages 23:33 Alex’s career move 26:58 Alex & Annie: The Real Women of Vacation Rentals 29:35 Favourite brand: Boom 31:06 Individual shout-out: Simon Lehmann 32:11 No. 1 lesson learned: it’s all about people Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Alex Husner: https://www.linkedin.com/in/alex-o-husner-1844306/ Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLs&t=2s The Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #AlexHusner #Alex&Annie #RealWomenVacationRentals…
 
Are you a short-term rental host who is sick of paying OTA commission fees? If so, you need to check out listing sites like Simply Owners. For a low annual fee, Simply Owners will market your property to a large audience of holidaymakers and take zero commission! And right now, Simply Owners is offering a whopping 60% off the annual listing fee, meaning you can list your rental on the site for just £118.80! Click here to find out more: https://www.simplyowners.net/list-your-property/code/JUNE25?utm_campaign=june25&utm_medium=share&utm_source=hostplanet During this episode of Host Planet Bitesize – sponsored by Hostfully – Rebecca Ward from Simply Owners outlines the advantages of using listing sites, from zero commission fees, complete control over your property, and direct contact with every guest. Key takeaways: • Listing sites mean there is zero commission to pay on bookings. • Owners have complete control over their rental. • Simply Owners boasts a 95% renewal rate. 0:00 Episode starts 1:58 No commission – just a simple, one-off annual fee 3:23 A listing site will send you direct bookings 5:12 Hosts charge less because of zero commission 5:51 Control over your property and advert 7:36 Extra exposure for your rental 9:16 How many bookings you can expect from a site like Simply Owners 10:18 Trust 12:48 Join Simply Owners for under £300 per property per year 14:05 Supporting owners Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Rebecca Ward: https://www.linkedin.com/in/rebecca-ward-121990328/ Simply Owners: https://www.simplyowners.net/list-your-property/code/JUNE25?utm_campaign=june25&utm_medium=share&utm_source=hostplanet Simply Owners website: https://www.simplyowners.net/ Call: 01623 343 343 Email: enquiries@simplyowners.net Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=13s Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #SimplyOwners #RebeccaWard…
 
Are hotels and short-term rentals starting to blend? Orlie Benjamin thinks so — and she breaks it down in this insightful episode of the Host Planet Podcast. Orlie shares what vacation rental hosts and property managers can learn from the hotel industry – from guest experience strategies to operational consistency. She also highlights why understanding your guests – and the type of trip they’re taking – is crucial for delivering stand-out service. We also dive into the rise of AI in short-term rentals, and why building a recognisable, trusted brand is more important than ever in today’s competitive landscape. If you want to future-proof your STR business and take inspiration from the best in hospitality, this is a must-listen. There are shout-outs for Marriott Homes & Villas and Rachel Alday during the episode, plus sponsor mentions for Hosthub and Zeal Tax. Key takeaways: • Hotels and short-term rentals are blending. • Property managers must understand their target guest. • Every business – no matter how small – should build its brand. 1:03 Why hotels and short-term rentals are blending 2:33 What STRs can learn from hotels 4:39 People, systems, and processes 8:31 Know your guests and what kind of trip they’re taking 12:58 Don’t annoy your guests! 15:09 A new solution for hosts 19:37 Everyone should have a brand 23:32 The future and AI 28:22 Lasoh 32:35 Favourite brand: Marriott Homes & Villas 34:14 Individual shout-out: Rachel Alday 35:43 People are really friendly in the STR world Episode sponsors: Hosthub: https://www.hosthub.com/?utm_source=affiliate&utm_medium=banner&utm_campaign=HCH Zeal Tax: https://gozeal.co.uk/services/industries/host-planet-furnished-holiday-lets/ Host Planet: https://www.hostplanet.club/ James Varley: https://www.linkedin.com/in/jdsvarley/ Orlie Benjamin: https://www.linkedin.com/in/orliebenjamin/ Lasoh: https://lasoh.io/ Episode to check next: How Braydon Ross (AKA @MrAirbnb) Built a Short-Term Rental Empire: https://www.youtube.com/watch?v=Y_OP7oqGsmE&t=43s The Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022. Contact the show: info@hostplanet.club #HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #OrlieBenjamin #Lasoh…
 
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