#239: Andy Jassy, CEO of Amazon – Start with the customer and work backward

How Leaders Lead with David Novak

It’s easy to say you care about customers. But how do you actually make decisions with them in mind?

In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture.

You’ll also learn:

• The two documents you need before you launch anything big
• What it’s like to shadow Jeff Bezos in every meeting
• A simple framework to help you delegate the right decisions
• Why Andy thinks AI will reinvent customer experience as we know it

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⁠⁠⁠The How Leaders Lead App⁠⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go

⁠⁠⁠Daily Insight Emails⁠⁠⁠: One small (but powerful!) leadership principle to focus on each day

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