))
How to Create a Frictionless Customer Experience with Shep Hyken
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 10, 2024 12:57 (
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 347102048 series 3409630
Content provided by Neha Batra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Neha Batra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees.
They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience KPIs every company must measure.
Humans of CX is handcrafted by our friends over at: fame.so
25 episodes
Share
