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09: Client Management

1:15:04
 
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Manage episode 340614168 series 3392995
Content provided by I Made a Thing Podcast and I Made a Thing with Sophia. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by I Made a Thing Podcast and I Made a Thing with Sophia or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Client management


Is the client always right?

Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client?

“You need to treat yourself like a business not just someone with a laptop. Once you switch your mindset, you will be more confident and the decisions will be easier.”

- Rachel Kurzyp


Topics discussed in this episode:

  • What is Client Management?
  • What skills are key and when does mindset matter?
  • The processes you should put in place to make the work go smoothly.
  • Who are nightmare clients and how do we decide if they are worth the hassle?
  • Should you ever fire a client? And how to handle this delicate situation.
  • How to create a dream and nightmare client persona.
  • Our client stories and our practical tips for successful client management.

“So many of us, particularly when we first starting out, we might not have a lot experience leading, or being the boss, or being a manger...so we default to the employee / employer style relationship. So there’s an unequal distribution of power and the client becomes like a tyrant. But you need an equal level of power so you can contribute your best work.”

- Sophia Colquhoun

Help like-minded people find us

If you love what you’re hearing on i made a thing pod, please take just a few seconds to leave a rating and / or comment. Thanks so much!

Get links to resources and the full show notes at www.imadeathingpodcast.com

Follow us on Instagram @imadeathingpodcast

Speak soon,

Rachel + Sophia

  continue reading

18 episodes

Artwork
iconShare
 
Manage episode 340614168 series 3392995
Content provided by I Made a Thing Podcast and I Made a Thing with Sophia. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by I Made a Thing Podcast and I Made a Thing with Sophia or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Client management


Is the client always right?

Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client?

“You need to treat yourself like a business not just someone with a laptop. Once you switch your mindset, you will be more confident and the decisions will be easier.”

- Rachel Kurzyp


Topics discussed in this episode:

  • What is Client Management?
  • What skills are key and when does mindset matter?
  • The processes you should put in place to make the work go smoothly.
  • Who are nightmare clients and how do we decide if they are worth the hassle?
  • Should you ever fire a client? And how to handle this delicate situation.
  • How to create a dream and nightmare client persona.
  • Our client stories and our practical tips for successful client management.

“So many of us, particularly when we first starting out, we might not have a lot experience leading, or being the boss, or being a manger...so we default to the employee / employer style relationship. So there’s an unequal distribution of power and the client becomes like a tyrant. But you need an equal level of power so you can contribute your best work.”

- Sophia Colquhoun

Help like-minded people find us

If you love what you’re hearing on i made a thing pod, please take just a few seconds to leave a rating and / or comment. Thanks so much!

Get links to resources and the full show notes at www.imadeathingpodcast.com

Follow us on Instagram @imadeathingpodcast

Speak soon,

Rachel + Sophia

  continue reading

18 episodes

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